Panasonic KX-TDE600 PURE IP PBX manual Enhanced Simple Voice Mail Esvm

ADVANCED

MESSAGING

SOLUTIONS

Advanced voice messaging applications provide enhanced call han- dling flexibility. Voice guidance provides a user friendly interface to simplify and streamline business communications by efficiently routing customer calls to the correct department or agents. Further, voice mail storage facility can be used for graceful offline call handling during busy hours - increasing overall productivity and providing better cus- tomer service.

Enhanced Simple Voice Mail (ESVM)

Key applications that can be implemented using the built-in or optional ESVM cards include: user as well as group voice mail services, voice guidance based call routing, transfer out from voice mailbox to MSG functions, multi-level auto-attendant with OGM recordings, queue messages, CO-to-CO end of call detection, mobile phone extension support and many more.

KX-TDE600 IP PBX offers three types of messaging solutions:

1.Built-In Solution: Built-in 2 channel Enhanced Simple Voice Messaging (ESVM) solution.

2.Optional Solution: ESVM2 (Option: KX-TDA0192) or ESVM4 (Option: KX-TDA0194) Enhanced SVM cards provide- added message recording and outgoing message handling capabilities that help ensure calls from your customers are routed through properly and are always answered or processed gracefully. These optional cards can be configured to run in three modes for complete flexibility:

SVM Mode: For Simple Voice Mail only features.

MSG Mode: For DISA functionality leveraging Outgoing Message recordings. The MSG mode can also support mobile telephone extension integration allowing for mobile telephones to be used as PBX extensions.

Companies can even upload from PC high-quality sound files (8kHz, 16 bit .wav file) that can be played as OGM recordings – for various outgoing message applications.

SVM + MSG Mode: Allowing customers to have both a simple voice mail as well as DISA functionality.

Both Built-in and optional ESVM cards provide the ability to assign uploaded High Quality custom music files as Music-on- Hold announcements.

3.External Solution: Companies requiring enhanced voice messaging capabilities beyond the functions found on the optional ESVM cards can upgrade to the external KX-TVM50 or KX-TVM200 messaging solutions providing enhanced message applications and customer service. These external optional voice processing systems come fully packed with business class voice messaging features, designed to help businesses handle every call in a courteous and efficient manner.