Supervisor Features
The KX-TDE600 IP PBX supports built-in Call Centre Supervisor features - allowing management and performance overview in real-time of calls in queue and agent call handling. The supervisor can:
a. Monitor each agent's phone status b. Remotely log-in a logged-out agent c. Log-out agent's extension.
In addition, the supervisor extension, can either use
a6-line system display telephone or Communica- tion Assistant supervisor application to manage and monitor various important Call Centre Statistics showing items such as:
•Total number of calls handled
•Average wait time
•Lost calls etc
MAINTAIN
CUSTOMER
A Step-by-Step Approach to Call Centre Solution
Companies requiring advanced Call centre functionalities can use the optional ACD Report Server (KX-NCV200). This allows companies with all types of customer-facing departments and call centres to benefit from sophisticated real-time agent and queue monitoring, detailed performance monitoring and analysis, comprehensive reporting and overall call centre performance visualisation.
With Panasonic optional NCV200 - call centre customers now have a clear choice and upgrade path for their call centre businesses. Enhance your call centre businesses with optional NCV200.
