Intelligent call reporting

Intelligent call Reporting With KX-NCV200 ACD Report Server

ACD Report Server is designed to bring advanced call centre functions to users of Panasonic KX-TDA Hybrid IP-PBX systems. This provides useful functions such as real-

time monitoring and call centre performance reports, and agent log-in.

Real time Monitor

ACD (Automatic Call Distribution) Monitoring

Clearly knowing actual operating performance is vital to optimising informal call centre management.

ACD Monitor

The Panasonic ACD Report Server lets supervisors monitor parameters, such as the number of active calls, agent status, queue status and agent/ group performance.

Real time Analysis

The number of incoming/outgoing calls and accumulated call data that are monitored by the ACD Report Client can be viewed in graph form. The user can also customise the format and select the data for producing graphs. These performance graphs are capable of changing to reflect changes in the ongoing status.

The following performance graph shows: -

1.Status of the ICD Group

2.Status of each agent

Performance Graphs

Built-in Voice Mail

KX-NCV200 also offers useful Voice Mail function, as it is built on the same platform as TVM200 - providing a cost effective call centre reporting- voicemail solution to small medium enterprises

Log Report

Panasonic’s informal call centre solution also provides a reporting function for the detailed analysis needed to improve call centre performance. This function allows users to create reports on call information. The following reports are provided.

Trunk Call Report

Managers obtain call information on trunks accumulated over a given period.

System Report

A system report shows a summary of the whole system accumulated over a given time.

Group Report

A group report shows a summary of selected ICD groups. Supervisors can use it to obtain statistics for each group.

Agent Report

An agent report shows a summary of selected agents in the informal call centre. Supervisors can use it to obtain statistics for each agent and to allocate resources.

Agent ID based Report

An agent ID based report shows a summary of selected agents. Agents are selected by Agent ID. Supervisors can use the report to obtain statistics for each agent ID.

Agent Log

Report

Counter shows each status

Example: Incoming Calls, Waiting Calls in Queue, Lost alls, Total Calls, Answered Calls, Logged-in Agents, etc…

ACD Reports

KX-TDA30AL specifications

The Panasonic KX-TDA30AL is a robust and versatile business communications system designed to cater to the needs of small to medium-sized enterprises. This digital hybrid system offers a multitude of features that enhance productivity, improve communication, and streamline operations within the organization.

One of the primary features of the KX-TDA30AL is its scalability, supporting up to 24 extensions and 8 CO lines. This makes it an ideal choice for growing businesses that may require additional lines and extensions in the future. The system can be easily expanded, allowing businesses to add new extensions or lines as needed without significant overhaul costs.

The KX-TDA30AL employs advanced Integrated Digital Enhanced Cordless Telecommunications (IDECT) technology. This feature enables users to maintain high-quality voice calls while enjoying the freedom of mobility throughout the workplace. Additionally, the system supports both digital and analog phones, offering flexibility in device choice.

Another significant characteristic is its built-in voice mail system, which allows for efficient message management. Users can access their voicemail remotely, ensuring they never miss important communications. The system also features Automatic Call Distribution (ACD), which optimizes call handling and ensures that customer inquiries are quickly addressed.

The KX-TDA30AL also integrates seamlessly with various communication technologies, including voice over IP (VoIP), enabling businesses to utilize cost-effective internet telephony solutions. This compatibility ensures that organizations can expand their communication capabilities without incurring heavy costs.

The user interface of the KX-TDA30AL is intuitive, allowing businesses to manage calls and settings easily. The system features advanced call management capabilities, including caller ID, call forwarding, and conference calling, which all contribute to a more efficient workflow.

In terms of reliability, the Panasonic KX-TDA30AL is engineered for durability and consistent performance. It comes with features like power failure transfer, ensuring that critical communications can continue even during unexpected outages.

In summary, the Panasonic KX-TDA30AL stands out for its scalability, advanced communication technologies, and user-friendly interface, making it an ideal solution for small to medium-sized businesses seeking a reliable, flexible, and feature-rich telephone system. Its capability to adapt to the evolving needs of a growing enterprise makes it a wise investment for enhancing business communications.