Uniden EXT 1865 manual Troubleshooting, Symptom Suggestion

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TROUBLESHOOTING YOUR NEW PHONE

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom	Suggestion

The status LED won't • Make sure the AC adapter is plugged
come on when the	into the base unit and wall outlet.
handset is placed in	• Make sure the handset is properly
the base unit.	seated in the base unit.
	• Make sure the charging contacts on the
	handset and base unit are clean.

The audio sounds	• Press	to select a clearer
weak and/or scratchy.	channel.

•Make sure that the base unit antenna is in a vertical position.

•Move the handset and or base unit to a different location away from metal objects or appliances and try again.

•Make sure that you are not too far from the base.

Can't make or receive	• Check both ends of the base unit
calls.	telephone line cord.
	• Make sure the AC adapter is plugged
	into the base unit and wall outlet.
	• Disconnect the AC adapter for a few
	minutes, then reconnect it.
	• Reset the digital security code
	(See page 39).
	• Make sure	is pressed.

The handset doesn't	• The battery pack may be weak. Charge
ring or receive a page.	the battery on the base unit for more
	than 17 hours.
	• The handset may be too far away from
	the base unit.
	• Place the base unit away from
	appliances or metal objects.
	• Reset the digital security code
	(See page 39).
	• Turn on the ringer switch
	(See page 15).

The Caller ID/Caller ID	• The handset was picked up before the
on Call Waiting does	second ring.
not display.	• The call was placed through a switch
	board.
	• Call your local telephone company to
	verify your Caller ID service is current.
	• Make sure that the CIDCW option is set
	to On or Opt (See page 31).

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Contents Page Controls and functions Introduction FeaturesContents 4 to Read this first9 to About the digital security codeChecking the package contents Choose the best location Setting up the base unitConnect the base unit If your dialing system is Set the switch to Tone Choose the dialing modePulse If you arent sure of your dialing systemStandard wall plate mounting Mounting the base unit on a wallDirect wall plate mounting Preparing the battery pack When the battery charge becomes low Battery use time per chargeCleaning the battery contacts Do not use any liquids or solventsWith the handset Making a callDialing from standby Other OperationsWith the base Dialing from talk modeAny key answer when ringing AutoTalk when ringingReceiving a call Call WaitingWith the base Adjusting the ringer and earpiece volume Redialing from standby Redialing a callCall waiting Redialing from the talk modeStoring phone numbers and names TelephonefeaturesMemory Store is With the base Memory dialing from standby Making calls with memory dialingDisplay a Programmed Number Program name Program numberMemory dialing from talk mode Edit Memory Editing a stored name and/or phone numberPage Erasing a stored name and phone number Mute When speaking with the baseWhen speaking on the base Way conference featuresWhen speaking on the handset Way conferenceUsing your EXT 1865 intercom Intercom featurePaging from the handset to base Paging from the base to handsetTransferring a call Call transfer featureTo transfer from the handset to the base To transfer from the base to the handsetMessage Waiting Indicator Advanced calling featuresCaller ID Setting Caller ID optionsWhen the telephone rings Viewing the Caller ID Message list Long Distance call and area code settingsWhen the pointer is at No When the pointer is at YesDeleting information from the Caller ID list Deleting a Caller ID messageDisplay returns to the summary screen Deleting all Caller ID name/numbersCalling a party from the Caller ID list Using the Caller ID listLong Distance calls and Area code Dial editStoring Caller ID messages in Memory dialing Using Caller ID on Call Waiting service Changing the digital security code Installing the beltclip Headset installationTo attach the beltclip To remove the beltclip Maintenance Battery replacement and handlingPower Failure Symptom Suggestion TroubleshootingPlease do not Return this Product to the Place of Purchase At Uniden, we’ll take care of youIndex K, LV, W, X, Y, Z