Uniden TXC580, TRU5865 manual Troubleshooting

Page 51

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom

Suggestion

The status LED won’t illuminate when

• Make sure the AC adapter is plugged into the base and wall outlet.

the handset is placed in the base.

• Make sure the handset is properly seated in the base.

 

• Make sure the charging contacts on the handset and base are clean.

The audio sounds weak

• Move the handset and/or base to a different location away from metal objects

and/or scratchy.

or appliances and try again.

 

• Press select/ch to help eliminate background noise.

 

• Make sure that you are not too far from the base.

Can’t make or receive calls.

• Check both ends of the base telephone line cord.

 

• Make sure the AC adapter is plugged into the base and wall outlet.

 

• Disconnect the AC adapter for a few minutes, then reconnect it.

 

• Change the digital security code (See page 46).

 

• Make sure that you are not too far from the base.

The handset doesn’t ring or receive

• The battery pack may be weak. Charge the battery in the base unit

a page.

for 15-20 hours.

 

• The handset may be too far away from the base unit.

 

• Place the base unit away from appliances or metal objects.

 

• Change the digital security code (See page 46).

Severe noise interference.

• Keep the handset away from microwave ovens, computers, remote control toys,

 

wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights,

 

and electrical appliances.

 

• Move to another location or turn off the source of interference.

The Caller ID does not display.

• The handset was picked up before the second ring.

 

• The call was placed through a switchboard.

 

• Call your local telephone company to verify your Caller ID service is current.

“Unavailable” message is displayed

• Make sure the other handset is not already in use. Both handsets cannot be

on the LCD screen of the handset.

in talk mode at the same time.

 

• Place the handset for at least 5 seconds to re-register to the main base.

 

• Make sure the handset is not too far from the main base when trying to use.

The handset doesn’t communicate

• Change the digital security code (See page 46).

with the base or the other handset.

• Make sure that you have registered the second handset (TXC580 only).

The second handset can’t join

• Only one handset at a time can talk with an outside caller. To allow a different

the conversation.

handset to talk to the caller, transfer the call to the other handset.

If you still have a problem.

• Call our customer hotline at 1-800-297-1023.

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Contents Page W. u n i d e n . c o m Contents L C O M E / F E AT U R E S Welcome FeaturesE L C O M E / F E AT U R E S I C K R E F E R E N C E G U I D E Charging the BatteryO N T R O L S a N D F U N C T I O N S Controls and FunctionsN T R O L S a N D F U N C T I O N S 31 32E T T I N G S TA R T E D Read this First11 to 15 toChecking the Package Contents Choose the best location Setting up the PhoneInstall the battery pack Battery use time per charge Low battery alertCleaning the battery charging contacts Modular Connect the base unitTerminology Choose the dialing modeSetting Caller ID Options Entering Your Area Code Selecting a Language Making and Receiving Calls From the Handset From the baseA S I C S Redialing from the Base Redialing from Standby ModeRedialing from Talk Mode Redialing a CallRinger Mute temporarily Ringer Volume SetupBase Volume Ringer Tone SettingDistinctive Ringer Setup With the handset Adjusting the Earpiece Handset Speaker VolumeAdjusting the Base Speaker Volume Mute MicrophoneTone Dialing Switch-over Traveling Out-of-RangeSelecting a Different Channel Way Conferencing When speaking on the handsetWhen speaking on the base Find HandsetTo transfer from the base to the handset With the Speakerphone featureTransferring a Call To transfer from the handset to the baseVoice Mail LED Flash and Call WaitingO N E B O O K PhonebookH O N E B O O K If you make a mistake while entering a name Steps for Entering Names and Special CharactersH O N E B O O K From a number key Viewing the PhonebookPress /RocketDial Alphabetical orderSpeed Dialing Making Calls Using the PhonebookFrom Standby Mode From Talk ModeDeleting the Stored Data Editing the Stored DataDeleting the RocketDial RocketDial One Touch DialingStoring the RocketDial Making calls with the RocketDialChain Dialing Deleting the Stored Data Memory Dialing base onlyStoring Phone Numbers Making Calls with Memory DialingYou must subscribe to Caller ID service to use this feature Caller IDL L E R I D Viewing the Caller ID List Press call idA L L E R I D Press select/ch or xfer/del Deleting Information from the Caller ID ListDeleting a Caller ID message Deleting all Caller ID names/numbersStoring Caller ID messages in the Phonebook/RocketDial Using the Caller ID Message ListLong Distance calls and Area Code Setting/Cancellation Calling a party from the Caller ID listPress select/ch. You will hear a confirmation tone Call Waiting Deluxe FeaturesExpanding Your Phone Registering the Second HandsetX PA N D I N G Y O U R P H O N E PA N D I N G Y O U R P H O N E Call Transfer FeatureTo transfer a call to the second handset To receive a transferred call from the second handsetSetting up Second Handset OperationRegistration Operation Caller IDOthers Changing the Digital Security Code De-register the Digital Security CodeD D I T I O N a L I N F O R M AT I O N D I T I O N a L I N F O R M AT I O N Installing the Beltclip Headset Installation Register the Security CodeMaintenance Battery Information General InformationAC Adapter Information Troubleshooting TroubleshootingE C a U T I O N S & WA R R a N T Y PrecautionsImportant Safety Instructions Important Electrical ConsiderationsInstallation Considerations One Year Limited WarrantyR E C a U T I O N S & WA R R a N T Y N O T I C E Terminal Equipment Radio EquipmentV, W, X, Y, Z IndexG, H K, LPlease do not Return this Product to the Place of Purchase At Uniden, we’ll take care of you
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