Pioneer XM2GO manual Customer Support, Troubleshooting

Customer Support

Troubleshooting

If your inno does not work the way you expect, first consult this troubleshooting guide. To

reset your inno, remove the battery then re-insert it.

If you see this on the display:	You should:
No Signal	Something is blocking the XM signal. Move your inno away
	from the obstructed area (e.g., an underground garage).
Antenna	Plug the antenna into the home or car dock.
	Make sure the antenna wire is not bent or broken.
Off Air	The channel you’ve selected is not currently broadcasting.
	Tune to another channel.
Loading	Your inno is acquiring audio or program information from the XM
	signal. This message should disappear in a few seconds in good signal
	conditions.
Updating	XM is updating your inno with the latest encryption code. Simply wait
	a few seconds until the update is done. – OR – You may be attempting
	to tune to a channel that is blocked or that you cannot receive with
	your subscription package. To receive that channel, contact XM Satellite
	Radio at 1-800-967-2346.
--- (no artist or title)	No program information, such as artist name or song title, exists.
Channel	You are attempting to tune to a channel that is not available.
All Recording Features Not Available	Activate your XM subscription to enable you to store XM
	programming on your inno.
This Channel Not Available for Recording	Some programming cannot be recorded due to restrictions placed by
	the content owners.
This Program Not Available for Recording	Some programming cannot be recorded due to restrictions placed by
	the content owners.
Connect to XM Antenna Within 30 Days	You must receive a live XM signal for at least 8 hours a m o n t h . This
to Avoid Interruption in Listening to	authenticate s your XM subscription and ensures that you can
XM Recordings	continue to enjoy your recorded XM content and live XM programming.
Please Connect to XM Antenna to	Select “Live XM” and make sure you get a strong signal.
Confirm Valid Subscription
Activation Required for Playback	Activate your XM subscription.

		Customer Support
Troubleshooting
	If this happens:	You should:
	There is no power or your inno shuts	Your inno battery may be low. Charge the battery by putting your
	off quickly.	inno in the dock station and plugging in the AC adapter.
	inno shuts off unexpectedly.	Check whether you set the sleep timer, and set it to “Off” if desired.
		Check whether “Vehicle Mode/Delayed Power Off” is set, and set it to
		“Off” if desired. inno remembers the “Vehicle Mode” setting even
		when you turn the device off.
	You do not receive all the XM channels you	Check that you have not skipped any channels (page 74). If you still do
	have subscribed to.	not receive all channels, your inno may not be activated. Contact XM
		Satellite Radio.
	No audio.	Check all connections between your inno and your stereo system.
	No song title or artist name is displayed.	Nothing is wrong with your inno. That information may be in the
		process of being updated. Some channels, such as news and sports,
		may not have such information.
	No audio when listening to inno through	Check that your inno and your radio are tuned to the same FM
	an FM radio.	frequency.
	Audio fades or has static when listening	You might be hearing interference from another FM station. Set your
	through an FM radio.	inno and your radio to a different FM frequency.
	Audio sounds too soft or is distorted when	Raise or lower the FM audio level until the sound quality improves.
	listening to an FM radio.
	XM Instant Traffic and Weather channels	Nothing is wrong with your inno. These channels use a different
	sound different from other channels.	audio technology than the other XM channels.
	Controls do not respond.	Check whether the power switch is in the "hold" position.
		If so, slide it to the center position to unlock the controls.
	The controls still refuse to respond, the display	Reset your inno by removing and re-inserting the battery.
	does not change, or the backlight does not
	turn on or off.
	Battery level meter does not match the	Fully charge the battery, then use your inno until the battery is
	expected charge or playback time.	exhausted. This calibrates the battery level meter.

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