Trouble Shooting
Symptom | Possible Problem | Solution | |
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Unit doesn’t respond | AC adaptor isn’t plugged to a wall outlet or the | Plug the AC adaptor into a wall outlet and plug the | |
(no power) | connector is not plugged into the power supply | connector into the power supply jack on the unit | |
| jack on the back of the unit |
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| Wall outlet is not functioning | Plug another device into the same outlet to | |
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| confirm the outlet is working | |
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iPod cannot dock | Using no or wrong iPod insert | Make sure the dock insert is the proper fit for your iPod | |
properly |
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iPod is not installed properly | Remove your iPod from the dock and check for any | ||
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| obstruction on the connectors in the dock and on | |
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| your iPod. Then reseat it in the dock. | |
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iPod does not | iPod is not installed properly | Remove your iPod from the dock and check for any | |
respond to the |
| obstruction on the connectors in the dock and on | |
unit |
| your iPod. Then reseat it in the dock. | |
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| Your iPod software is too old | Upgrade software on your iPod. For details, visit | |
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| http://www.apple.com/ipod/download | |
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| iPod is locked up | Please make sure your iPod is working properly before | |
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| docking it to the unit. Please refer to your iPod manual | |
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| for details on iPod operation. | |
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| Using 1st or 2nd generation iPod, iPod Shuffle or | iH31H cannot control those iPods or other devices. | |
| other device |
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