Troubleshooting
Symptom | Possible Problem | Solution | ||
Unit doesn’t | AC adaptor isn’t plugged to a wall outlet or | Plug the AC adaptor into a wall outlet and plug the connector into | ||
respond | the connector is not plugged into the power | the supply jack on the unit | ||
(no power) | supply jack o the back of the unit |
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Wall outlet is not functioning | Plug another device into a wall outlet (same outlet) to confirm the | |||
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| outlet is working | |
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| Internal battery is dead/needs charging | Connect AC adaptor to working outlet to charge battery | |
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Phone/iPad/iPod | iPhone/iPad/iPod is obstructed | Remove your iPhone/iPad/iPod from the dock and check for | ||
does not dock | obstruction on the connectors in the dock and on your device. Then | |||
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properly |
| reseat it in the dock. | ||
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| iPhone/iPad/iPhone is not docked properly | Remove your iPhone/iPad/iPod from the dock and check for | |
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| obstruction on the connectors in the dock and on your device. Then | |
iPhone/iPad/iPod |
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| reseat it in the dock. | |
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| Your iPhone/iPad/iPod software is too old | Upgrade software on your iPhone/iPad/iPod via iTunes | ||
does not respond to | ||||
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iPhone/iPad/iPod is locked up | Please make sure your iPhone/iPad/iPod is working properly before | |||
the unit | ||||
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| dock into the unit. Please refer to your iPod manual for detail. | |
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| Using 3rd generation iPod | iD28 doesn’t support 3rd generation iPod | |
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| iPhone/iPad/iPod is not docked properly | Remove your iPod/iPhone from the dock and check for obstruction | |
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| on the connectors in the dock and on your iPod/iPhone. Then | |
iPhone/iPad/iPod |
| reseat it in the dock. | ||
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didn’t charge up | iPhone/iPad/iPod is locked up/frozen | Please make sure your iPod/iPhone is working properly before dock | ||
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| iPhone/iPad/iPod battery has problem | into the unit. Please refer to your iPod manual for detail. | |
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| Volume level is set too high | Decrease the volume. | |
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Sound is distorted | Sound source is distorted | If iPhone/iPad/iPod original sound source is poor quality, distortion | ||
| and noise are easily noticed with | |||
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| different music file from a trusted source such as iTunes. | |
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| Try reducing the output volume and EQ settings such as bass boost | |
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| on the device itself. | |
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| Battery is weak or dead | Replace with new battery | |
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Remote control | Remote Control is too far away or not | Point the Remote Control toward the unit and use within 30 feet of | ||
aimed properly toward the device | the unit. | |||
doesn’t work | ||||
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Remote switch is in AUTO position | Move Remote switch to ON position | |||
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| This is normal. The unit has a rechargeable | No need for action, operate the unit as usual | |
Unit is/feels warm | battery and charging circuit that may make |
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| the unit feel warm to the touch when in |
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| charging mode. |
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