If you experience a problem with this unit, check the chart below before calling for service.
| SYMPTOM |
| CAUSE |
| SOLUTION |
|
|
|
|
| |||
| Unit will not |
| Battery is low/empty. |
| Recharge battery. |
|
| turn on. |
| Unit is not turned |
| Press Play/Pause ®p/Power |
|
|
|
| on. |
| button to turn the unit on. |
|
| No sound. |
| Headphones are not |
| Insert headphones. |
|
|
|
| inserted. |
|
|
|
|
|
| Volume is set too |
| Raise the volume using the |
|
|
|
| low. |
| Volume + button. |
|
|
|
| The MP3 or WMA files |
| Download uncorrupted |
|
|
|
| are corrupted. |
| files. |
|
|
|
| No files are in the |
| Upload files to the unit as |
|
|
|
| player. |
| described on pages |
|
| The computer is not |
| The player is |
| Make sure player is |
|
| recognizing the |
| not securely connected. |
| securely connected. |
|
| player. |
| Computer is not |
| Supported OS: Windows ME, |
|
|
|
| compatible. |
| 2000, XP, Vista or Mac 9.2X |
|
| WMA files with DRM |
| Incorrect downloading |
| See page 12 to download |
|
| can’t playback. |
| methods. |
| WMA files with DRM. |
|
| No buttons work. |
| The Hold feature is |
| Deactivate Hold feature as |
|
|
|
| activated. |
| described on page 14. |
|
|
|
| Unit needs to be reset |
| Reset unit and/or |
|
|
|
| or firmware needs to be |
| update firmware, see |
|
|
|
| updated. |
| page 29. |
|
| Unit acting erratically. |
| Unit needs to be reset |
| Reset unit and/or |
|
|
|
| or firmware needs to be |
| update firmware, see |
|
|
|
| updated. |
| page 29. |
|
31