More Information

Troubleshooting Tips

The player does not turn on when the PLAY button is pressed?

•Battery may be empty.

•Press the reset button to reset the player.

Skipping tracks or bad sound quality?

•Repeat, random or program function may be activated.

•There may be strong magnetic fields (e.g. too close to TV) near the unit.

•Low Battery level.

Cannot perform playback?

•LOCK function may be activated.

•There may be no mp3/WMA tracks in the internal memory.

USB display does not appear when connected to computer?

•Check connection between your unit and the computer. (Refer to the software instruction manual)

•You may have to re-associate the drive letter that was assigned to the device. Please check your help on Windows for details on assigning a different drive letter.

Cannot playback tracks on the	EN
player.

•Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates. Bitrates supported by the player: mp3 – 32 to 320 kbps

wma – 48 to 192 kbps

•WMA or audiobooks files may be DRM protected and you don’t have the proper rights (license) to play the files.

•Check the website and/or application help system of the music download service provider from where the content was purchased for

license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windows/window smedia/forpros/drm/default.mspx.

•Play the original or downloaded song on your computer to ensure that there was nothing wrong with the encoding of the mp3 or WMA.

Cannot view picture or video clip files.

•Video clip files must be converted to optimum format by video converter.

•Picture and converted video clip files must be copied to root directory on the player for viewing.