Troubleshooting

If an error occurs, with your T.sonic, please first check the information listed below before taking your T.sonic for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have a FAQ and Support on our websites.

Driver CD cannot auto-run in Windows

Enter Device Manager in the Control Panel and enable the Auto-Insertfunction of the CD-ROM drive. Alternatively, you can manually execute the T.sonic.EXE from the driver CD.

Operating system cannot detect the T.sonic

Check the following:

1.Is your T.sonic properly connected to the USB port? If not, unplug it and plug it in again.

2.Is your T.sonic connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop instead.

3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

4.Is the necessary driver installed? If your computer is using Windows 98SE, you must insert the Driver CD into the CD-ROM and refer to the “Driver Installation for Windows 98SE” section to complete the driver installation before using your T.sonic. A driver is not required for Win ME/2000/XP, Mac OS 9.0 or later, or Linux Kernel 2.4 or later

Cannot power on

Check the following:

1.Is the T.sonic connected to your computer? If yes, unplug it.

2.Is the HOLD switch set to “HOLD”? If yes, set it to the “OFF” position.

3.Is the battery inserted correctly? If not, reverse the battery.

4.Is the battery out of power? If yes, please replace it with a new battery.

Cannot download MP3 or WMA files to the T.sonic

As required, uninstall the driver and re-install it. If this doesn’t work, see the Recover Your T.sonic Chapter to recover your T.sonic.