Transcend Information TS4GMP650, TS2GMP650 user manual Troubleshooting︱

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Troubleshooting

If a problem occurs with your MP650, please first check the information listed below before taking your MP650 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our website at http://www.transcendusa.com.

Software CD does not auto-run in Windows®

Go to the Device Manager in the Control Panel and enable the Auto-Insertfunction for the CD-ROM drive. Alternatively, you can manually run the “MP650.EXE” file on the software CD.

Operating system cannot detect the MP650

Check the following:

1.Is your MP650 properly connected to the USB port? If not, unplug it and plug it in again.

2.Is your MP650 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.

3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

Cannot Power ON

Check the following:

1.Is the MP650 connected to your computer? If yes, unplug it.

2.Is the Hold switch enabled? If yes, switch it to the “OFF” position.

3.Is the battery out of power? If yes, please recharge the battery.

Cannot transfer MP3, WMA, WMA-DRM10,or WAV files to the MP650

Uninstall and re-install the driver. If this doesn’t work, try Resetting the Digital Music Player.

Buttons aren’t working

Is the Hold switch enabled? If yes, set it to the “OFF” position.

Cannot hear track playback

1.Have you downloaded any music files onto the Digital Music Player? If no, then you must first do so from your computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of 32Kbps–320Kbps are supported.)

2.Are the earphones properly connected to the earphones jack? If not, reconnect them.

3.Is the volume loud enough? If not, increase the volume level until the music can be heard.

Track name does NOT display correctly on the screen

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Contents MP650 Digital Music Player User’s Manual Music Mode︱ Table of Contents Introduction︱Features︱ Basic Operation︱Settings︱ Driver Installation︱ Connecting to a Computer︱Record Mode︱ Troubleshooting︱ Specifications︱ Ordering Information︱ Package Contents︱ Safety Precautions︱ System Requirements︱General Use Backing Up Data MP650 Player Controls︱Music Playback Screen︱ Connecting to a Computer Charging the BatteryPress to play the currently selected MP3, WMA, or WAV track Hold Playing MP3, WMA, or WMA-DRM10 Music Adding a Song to My Playlist Deleting Music Files Listening to the Radio Recording the Radio Making Voice Recordings with the Built-In Microphone Deleting Recorded Files User EQ Customization Settings MenuNormal Maximum Record Time / Quality Table Record Settings Record QualityContrast VAD Voice Activity DetectionLyrics Sync Time Zone Date / Time Settings Set Date / TimeDaylight Saving Time DST FM ResetMusic Transfer Protocol MTP Driver Installation for Linux Kernel 2.4 or Later Driver Installation︱Driver Installation for Windows Me, 2000, XP and Vista Driver Installation for Mac OS 10.0 or LaterTransferring Files to the Digital Music Player Removing the MP650 in Windows Me, 2000, XP and Vista Transcend Digital Music Player Utility︱ Installing the Transcend Digital Music Player UtilityDigital Music Player Auto-Run window Programs Transcend Transcend Digital Music Player Utility Away Partition PC-Unlock TimerTranscend Digital Music Player Utility Partition Transcend Digital Music Player Utility Login/out Click on the OK button to complete the New Password setup Troubleshooting︱ Digital Music Player just isn’t working properly Cannot enter the Record ModeDigital Music Player Powers OFF automatically Track playback sounds intermittentPage Device Description Transcend Information, Inc Transcend Limited Warranty︱
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