Troubleshooting︱
If a problem occurs with your MP650, please first check the information listed below before taking your MP650 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our website at http://www.transcendusa.com.
Software CD does not auto-run in Windows®
Go to the Device Manager in the Control Panel and enable the
Operating system cannot detect the MP650
Check the following:
1.Is your MP650 properly connected to the USB port? If not, unplug it and plug it in again.
2.Is your MP650 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.
3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.
Cannot Power ON
Check the following:
1.Is the MP650 connected to your computer? If yes, unplug it.
2.Is the Hold switch enabled? If yes, switch it to the “OFF” position.
3.Is the battery out of power? If yes, please recharge the battery.
Cannot transfer MP3, WMA,
Uninstall and
Buttons aren’t working
Is the Hold switch enabled? If yes, set it to the “OFF” position.
Cannot hear track playback
1.Have you downloaded any music files onto the Digital Music Player? If no, then you must first do so from your computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of
2.Are the earphones properly connected to the earphones jack? If not, reconnect them.
3.Is the volume loud enough? If not, increase the volume level until the music can be heard.
Track name does NOT display correctly on the screen
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