Troubleshooting︱

If a problem occurs with your T.sonic 320, please first check the information listed below before taking your T.sonic 320 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our website at http://www.transcendusa.com.

Software CD does not auto-run in Windows®

Go to the Device Manager in the Control Panel and enable the Auto-Insertfunction for the CD-ROM drive. Alternatively, you can manually run the “T.sonic.EXE” file on the software CD.

Operating system cannot detect the T.sonic 320

Check the following:

1.Is your T.sonic 320 properly connected to the USB port? If not, unplug it and plug it in again.

2.Is your T.sonic 320 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.

3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

Cannot Power ON

Check the following:

1.Is the T.sonic 320 connected to your computer? If yes, unplug it.

2.Is the Hold switch enabled? If yes, switch it to the “OFF” position.

3.Is the battery out of power? If yes, please recharge the battery.

Cannot transfer MP3, WMA, WMA-DRM10,or WAV files to the T.sonic 320

Uninstall and re-install the driver. If this doesn’t work, try Resetting the T.sonic.

Buttons aren’t working

Is the Hold switch enabled? If yes, set it to the “OFF” position.

Cannot hear track playback

1.Have you downloaded any music files onto the T.sonic? If no, then you must first do so from your computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of 32Kbps–320Kbps are supported.)

2.Are the earphones properly connected to the earphones jack? If not, reconnect them.

3.Is the volume loud enough? If not, increase the volume level until the music can be heard.

Track name does NOT display correctly on the screen

1.The default language of the T.sonic is English. Please set the language option first.

2.ID3 tag information has display priority on the screen of the T.sonic. You can modify the ID3 tag by using Windows Media Player or Winamp.

3.If the ID3 tag is empty, just the file name will be displayed on the screen.

Cannot enter the RECORD Mode

To make sure the recorded file will not be lost, two safety mechanisms are provided.

1.If the remaining battery capacity is less than 10%, you cannot enter the RECORD Mode.