Freecom Technologies MediaPlayer3 manual Troubleshooting / Frequently Asked Questions FAQ

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Troubleshooting / Frequently Asked Questions (FAQ)

Chapter 8: Troubleshooting / Frequently Asked Questions (FAQ)

8.1 USB CONNECTION

Why can’t I see the drive in the file manager after I reboot my computer?

1> Make sure the assembled HDD is installed correctly, and that the USB cable is connected to your computer.

2> It may because the USB2.0 driver is not installed correctly. Re-install the driver and reboot your computer.

3> The hard drive may not be formatted; please format your hard disk drive (FAT-32 file system).

Drive is not displayed or an .!. Icon is displayed to the left of the drive in the Windows Device Manager.

1> Player is not connected properly. Check that the USB cable is fully inserted into the USB port.

2> The support software is not properly installed. Uninstall the USB driver once and reinstall it again.

Why can’t I see the drive in the file manager after installing the USB2.0 driver under Windows 98?

1> Click the “Start” icon located in the lower left corner of the Windows taskbar. Click on “Settings”, then “Control Panel”. Select and click on “System” in the “Control Panel” window.

2> From the “System Properties” window, click on “Hard disk controllers”. Select the new HDD unit with the right mouse button to view the “Proper- ties” screen. Select “Disable this hardware profile” in “Device usage”. Click “OK”.

Windows XP gives a message that “The generic USB Hub is a HI-SPEED USB device and will function at reduced speed when plugged into a non hi-speed port. There are no HI-SPEED USB host controllers installed on this computer. You must add a HI-SPEED host controller to this computer to obtain maximum performance.”

In order to reach USB 2.0 speed, you must have a computer or host adapter card that has USB 2.0 support. However, the player also works under USB 1.1.

8.2 TV CONNECTION

TV shows a blank screen or picture is distorted

Be sure to set the TV to the correct video input type (AV Mode) and channel. Refer to the equipment owner’s manual for detail.

Alternatively, press N/P button (NTSC/PAL select) repeatedly until the nor- mal screen appears. By this time you should see the menu again.

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Contents Freecom MediaPlayer-3 Freecom Technologies Germany Dear customerChapter System Requirements Package Content and AccessoriesMain Features Freecom MediaPlayer-3 Furthermore, warranty does not apply to Front View Getting StartedMediaPlayer-3 How it works Connecting the player to the PC Connecting the MediaPlayer-3 to the PCStoring multimedia files on the player Hard drive formatTo disconnect the player from the PC Connecting the video cables to TVConnection to Television Connecting the audio cables to TV/ Amplifier Playing Multimedia files on TV/HiFi Powering on playerSetup Menu Option Player SetupInitial Inserting Batteries Remote ControlUsing Remote Control Button Functionality Functionality of the buttons on remotePrevious Music Background Skin Basic OperationFile systems supported by different operating systems File System featuresPartitioning your Freecom MediaPlayer-3 PC only General informationNtfs FAT32 Partitioning your MediaPlayer-3 Freecom MediaPlayer-3 Partitioning your MediaPlayer-3 Freecom MediaPlayer-3 Partitioning your MediaPlayer-3 Creating a partition on the MediaPlayer-3 under Windows XP Partitioning your MediaPlayer-3 Freecom MediaPlayer-3 Partitioning your MediaPlayer-3 Freecom MediaPlayer-3 Partitioning your MediaPlayer-3 Freecom MediaPlayer-3 TV shows a blank screen or picture is distorted Troubleshooting / Frequently Asked Questions FAQSome of my DivX/ Xvid files do not have any sound Have problems playing DivX 3.11 with Ac3 or MP3 VBR sound?Do I have to install all firmware updates? My picture is in black and whiteFirmware Upgrade Instructions Firmware UpgradeOutput Performance Technical SpecificationsInterface Player Function Support FormatEnvironmental Specifications Warranty valid in Europe/Turkey only