WARRANTY (valid in Europe/Turkey only):
We thank you for purchasing this Freecom product and hope you will enjoy using it.
In order to avoid unnecessary inconvenience on your part, we suggest reading the quick install guide, instruction manual and any additional electronic and or printed manuals. When problems occur we have a database with Frequently Asked Questions (FAQ) on our Freecom website (www.freecom.com), please check this site before you contact the helpdesk.
Your Guarantee
All Freecom products come with unlimited technical phone and web support. By this Guarantee, Freecom warrants their products to be free from defects in material and workmanship for a period listed below from the date of its original purchase. If during this period of guarantee the product proves defective due to improper materials or workmanship, Freecom will, without charge for labour or parts, at its sole discretion, repair or replace the product or its defective parts upon the terms and conditions set out below.
Conditions
This guarantee will be granted only when the original invoice or sales receipt (indicating the date of purchase, product and serial number) is presented together with the defective product and a Freecom RMA number received from the Freecom Website or given by a Freecom Service Center. Freecom reserves the right to refuse the
This guarantee covers only the hardware components packaged with the product. This guarantee covers none of the following: (a) any consumable supplied with the product, such as media or batter- ies; (b) damage to or loss of any software programs, data or removable storage media; (c) any damage resulting from adaptations, changes or adjustments, which may have been made to the product, without the prior written consent of Freecom; (d) attempted repair by any party other than autho- rized by Freecom and (e) accidents, lightning, water, fire or any other such cause beyond the reason- able control of Freecom.
With respect to all services provided, Freecom is not responsible for any damage to or loss of any programs, data or other information stored on any media or any part of any product serviced. Freecom is not liable for the consequence of business loss in case of system failure. Be sure to exclude all parts not covered by this guarantee prior to returning the product to Freecom. Freecom is not liable for any loss or damage to these items. If during the repair of the product the contents of the hard drive are altered, deleted or in any way modified, Freecom is not liable whatsoever.
Repair parts and replacement products will be provided on an exchange basis and will be either new, equivalent to new or reconditioned. All replaced parts and products become the property of Freecom The period of guarantee for any product or part repaired or replaced in warranty shall be the balance of the original guarantee. Repairs or replacements on product or parts out of warranty carry 6 (six) months guarantee.
All Freecom products come with unlimited free technical phone and web support.
Freecom Product | Warranty period |
|
Traveller & Portable | 1 year (Two years in Europe) |
|
Classic & Internal Series | 1 year (Two years in Europe) |
|
FC, FS & FX Series | 1 year (Two years in Europe) |
|
FHD Series & FireWire Harddrive | 1 year (Two years in Europe) |
|
USB Floppy Disk Drive | 1 year (Two years in Europe) |
|
USBCard | 1 year (Two years in Europe) |
|
DAT & LTO Drives (retail) | 3 years |
|
2 years |
| |
ThinServer* | 1 year (Two years in Europe) |
|
Beatman | 1 year (Two years in Europe) |
|
Cables | 1 year (Two years in Europe) |
|
* Controller inside 3 years after online registration only. | (GB) | |