+Troubleshooting

+My booting speed seems slower.

*When the battery is not enough or has been completely discharged.

*When the player turned off by pressing reset button.

+I am still confused even after reading the manual.

COWON website(www.COWON.com) provides support for users of COWON products with FAQ (Frequently Asked Questions). Users are strongly encouraged to check out the website for further information regarding product usages and firmware upgrades. For individual inquiries, please contact us on-line as we will try to help you as best as we can.

+ I would like to set the device as factory default.

To delete all files in iAUDIO E2, connect it to a PC, and format them as FAT32 files. Once formatted, all files in the product will be deleted.

+ The player does not turn on.

If the battery is completely discharged, charge the battery before you start the player. The charging time may vary depending on the battery’s discharge status. If the player does not work at all, press the RESET button on the rear side. For your information, RESET will just disconnect the power and does not damage the product or delete any files stored on the device.

+ I can’t hear any sound.

Check if the volume is set to “0”. Check if there is any file available in the player. If there is no file in the player, you will not hear any sound. Please note that corrupted files will result in a noise or discontinued playback. Make sure the earphones are connected properly. Impurities in the earphone jack can cause a noise.

+ Computer cannot recognize the player when connected.

Try the RESET button in the back. If you experience a frequent disconnection or unstable connectivity, connect the player directly to the USB port of the PC, rather than a separate USB hub. As COWON products use the USB connection for the main power system, unstable power supply can cause a connection failure..

+ Memory capacity of the player is different or smaller than specified.

The memory capacity indicated by Windows may be different from that indicated by the memory manufacturer. The actual capacity will be reduced from the original size because some space of the memory should be used as the system area for normal operation.

22iAUDIO E2