Troubleshooting

My PC does not recognized my player

Make sure that you have installed Windows Media Player 10 and ArcSoft MediaConverter available in the supplied CD.

Connect your Player to your PC with the supplied USB cable and make sure that your player is switched ON.

The player does not operate and nothing is displayed on the screen

Push up the ON/OFF LOCK slider once to turn the player’s system back on.

Make sure that the ON/OFF LOCK slider is not in the LOCK position. If the ON/OFF LOCK is in the lock position, move it to the unlock position.

Connect the power adapter to charge the battery.

If nothing happens, reset the player.

There is no sound when I press 2; in music mode

Check and adjust the volume by pressing +/- (volume buttons).

Make sure that the ON/OFF LOCK slider is not in the LOCK position. If the ON/OFF LOCK is in the lock position, move it to the unlock position.

My player skips songs

The skipped song may be protected. You may not have sufficient rights to play the skipped song on your player. Check the music rights with the song provider.

My player does not play songs from iTunes

Your player does not support the AAC (MP4) format. You can play songs only from “Plays for Sure” stores.

Song or artist names are not displayed during playback

Check whether you can see the names correctly when you play the song on your computer in Windows media player. If this not the case, edit the information in Windows Media Player and sync the file to your player again.

There are no pictures on my player after transfer

If you cannot find the pictures that you have transferred to your player, check the following:

•Did you transfer your pictures using Windows Media Player? Files transferred via other means will not appear on your player.

•Are your pictures in JPEG format? Pictures in other formats cannot be transferred to your player.

My player hangs

In the unlikely event that your player hangs, do not panic. Insert a small pin or a sharp object into the reset hole located at the back of the player under the desk stand. Hold until the player shuts down.

Reset

The existing contents on your player will not be erased.

Under the influence of electrostatic phenomenon, the product may malfunction and require user to disconnect the power plug from the jack, and insert again.existing contents on your player will not be erased.