Customer Support
Troubleshooting
A message appears as shown below ;
“The device firmware needs repairs. Please connect to PC and repair firmware with recovery utility. Device will be turned off.” or “The device database needs repairs. Please connect to PC and rebuild database with recovery utility. Device will be turned off.”
“LOADING LIBRARY” message appears and the device does not operate any more when you turn on the power.
File search does not work properly in Menu Library.
●See page 20.
The player doesn't work. There is nothing showing on the display panel.
●Reset the Player
●Connect the charger.
●Make sure the Hold switch is in the off position.
There is no sound even if I press the Play button in Music mode.
●Check if there are MP3 or WMA files on the Samsung Napster Player.
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●Files that have been downloaded without using the Napster client cannot be played.
I cannot download files.
●Check the battery's power level.
●Check if the driver is installed correctly on your PC. Reinstall the software from the installation CD.
●Check the USB connection between the player and your PC.
●Check if there is the “unplug/eject” or “Safely Remove Hardware” icon located in your icon tray at the bottom of your screen.
The backlight does not turn on.
●Check the backlight setting.
●The Samsung Napster Player is designed to turn off the backlight automatically for longer operating time when the battery's residual voltage is low.
The buttons on the Samsung Napster Player do not respond.
●Check if the Hold switch has been activated.
●Check if the USB cable is connected. Buttons do not work if the USB cable is connected.
The playback time display during playback does not seem right.
●Check if you are not playing a VBR (Variable Bit Rate) file. VBR files are only partially supported.
The LCD window is too dark.
●Check the contrast in the Menu.
During playback, some unknown characters are displayed on the display panel.
●Samsung Napster Player supports only English and unsupported languages will be indicated by an asterisk ( ✻ ).
A "/Noartist/Noalbum" file path appears on the playback screen in place of the selected music file's song title.
●There is no ID3 tag information for the music file. Edit the song title, artist, and album information of the song.
It takes a long time when I search songs by Song Title, Artist, or Album.
●If there are many music files on your player, it may take longer to read them .
I have questions about using Napster.
●See the Napster online User Guide and FAQs for troubleshooting help with Napster.
66 - Samsung Napster | Samsung Napster |