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-1 Troubleshooting Guide
Before requesting service for this portable DVD player, check the chart below for a possible cause of the problem you are experiencing. Some simple checkups or a minor adjustment on your part may eliminate the problem and restore proper operation.
We encourage you to visit our website at www.apexdigitalinc.com and review the customer support and FAQ’s page for updates to this list. You may register to validate your warranty at our website and order accessories for your product.
SYMPTOM (COMMON) | REMEDY |
No power. | · Insert the power plug securely into the power outlet. |
| · Check if the ON/OFF button on the right of the player is set to on. |
| · Check if no power at the AC outlet by plugging in another appliance for a test. |
| · Recharge the battery. |
The player does not start playback | · Condensation has formed: wait about 1 to 2 hours to allow the player to dry out. |
when PLAY is pressed. | · This player cannot play discs other than DVDs and audio CDs. |
| · Check if the disc is defective by trying another disc. |
| · Check the region (local) code. |
| · Disc may have been placed in the tray upside down. |
The player starts playback but stops | · The disc may be dirty and may require cleaning. |
immediately. | · Ensure that the disc is installed with the label side up. |
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No picture.
No sound.
Distorted sound.
No audio at Digital Output.
Distorted picture.
Picture is distorted during rapid advance or rapid reverse.
No rapid advance (or rapid reverse) playback.
No 4:3 (16:9) picture.
No subtitles.
No operations perform with the remote control.
No key operation (by the DVD player power and/or the remote control) is effective.
PLAY does not start playback even when title is selected.
Audio soundtrack and/or subtitle language is not the one selected at the initial settings.
Alternative audio soundtrack
(or subtitle) languages cannot be selected. Angle cannot change.
I forgot my password for parental control.
The battery charge indicator does not turn on when connected to power supply.
·Ensure that the equipment is connected properly.
·Ensure that the input setting for the TV is “Video”.
·Check if external equipment is on.
·Select the same channel and source on the TV as on the player.
·Check if the LCD is on.
·Ensure that the equipment is connected properly and firmly into jacks.
·If using a HiFi amplifier, try another sound source.
·Check the Audio Output Setting menu to make sure that Analog Output is selected.
·Check the Volume Adjustment.
·Ensure that the input settings for the TV and stereo system are proper.
·No sound is heard during still picture (pause).
·Check the digital connections.
·Check if the audio format of the selected audio language matches your receiver capabilities.
·Check the disc for fingerprints and clean it with a soft cloth, wiping it from center to edge.
·Sometimes a small amount of picture distortion may appear. This is not a malfunction
·This is normal occurrence.
·Some discs may have sections which prohibit rapid advance (or rapid reverse).
·Choose the correct setup “TV DISPLAY” item which matches the TV set used.
·Subtitles appear only with discs that contain them.
·Subtitles are hidden from the TV screen. (Refer to page 18 for directions)
·Check the batteries are installed with the correct polarity (+ and
·The batteries are depleted: replace them with new ones.
·Point the remote control unit at the remote control signal sensor and operate.
·Operate the remote control unit at a distance but no more than 6 meters from the remote control signal sensor.
·Remove the obstacles between the remote control unit and remote control signal
·Turn the unit off and then back to on. Alternatively, turn off the unit, disconnect the AC cord and then
·This may be a result of the parental lock function that has been set. Confirm the parental setting in the setup menu.
·If the audio soundtrack and/or subtitle language does not exist on the disc, the language selected at the initial settings will not be seen/heard.
·An alternative language can not be selected may result of no more than one language available.
·This function depends on software availability. Even if a disc has a number of angles recorded, these angles may be recorded for specific scenes only.
·Enter overriding password: 3308
·Reset the battery pack by disconnect the power supply for 30 seconds. Connect the power supply again to charge battery pack.
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