Troubleshooting
Symptom | Possible Problem | Solution | |
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Unit doesn’t respond | AC adaptor isn’t plugged into a wall outlet | Plug the AC adaptor into a wall outlet and plug the connector | |
(no power) | or the connector is not plugged into the | into the supply jack on the unit | |
| power supply jack on the back of the unit |
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| Wall outlet is not functioning. | Plug another device into the same outlet to confirm the outlet | |
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| is working | |
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iPod does not dock | Using no or wrong iPod insert | Make sure the dock insert is the proper fit for your iPod | |
properly |
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iPod didn’t install properly | Remove your iPod from the dock and check for obstruction | ||
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| on the connectors in the dock and on your iPod. Then reseat | |
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| it in the dock. | |
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Battery Low icon | Batteries are weak | Replace with new batteries | |
always flashing |
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Batteries were not installed properly | Check to make sure the polarity ( + and – ends) matches | ||
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| the diagram in the battery compartment | |
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iPod does not | iPod is not installed properly | Remove your iPod from the dock and check for obstruction | |
respond to the unit |
| on the connectors in the dock and on your iPod. Then reseat | |
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| it in the dock. | |
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| Your iPod software is too old | Upgrade software on your iPod. For details visit | |
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| http://www.apple.com/ipod/download | |
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| iPod is locked up | Please make sure your iPod is working properly before | |
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| docking into the unit. Please refer to your iPod manual for | |
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| details. | |
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| Using 1st or 2nd generation iPod, iPod | iH5 cannot control those iPods or other devices. | |
| Shuffle or other devices. |
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