The player takes a long time to read files in a folder.
•File reading may take longer if too many files are put in a single folder.
Song information is not showing correctly.
•Song information may not match your current player’s language setting. Change the language setting.
Cannot view picture files.
•The player only supports .jpg file extensions.
•NOTE: Does not support such formats as .bmp, .tiff, .jpeg, etc.
•Photo files must be transferred to the "Photo" folder in the player through MSC connection for proper playback.
Cannot play video files.
•All video files must be converted by RCA easyRip software.
•NOTE: Your PC must be able to play the video file in Windows Media Player to ensure the proper codecs are installed for video conversion.
•Video files must be transferred to the "Video" folder in the player through MSC connection for proper playback.
Cannot play audible files.
•The player only supports .AAX (Enhanced) Audible files. Audible files must be transferred to the Audible folder in the player through MSC connection for proper playback. It is recommended to use the AudibleManager software to transfer Audible files.
The player reports that it is full.
•The internal memory of the player has been filled to capacity.
•You have exceeded the maximum number of files (1,999) supported by the player.
•NOTE: The maximum folder depth is 8 folders.
Cannot playback tracks on the player.
•Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.
•Bitrates support by the player: mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
•WMA files may be DRM protected and this player does not support playback of protected files.
•Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/drm.
Cannot playback songs downloaded from my paid Music Server Provider subscription service.
•The internal clock in your portable player may not be up to date. Downloading a new subscription song from your Music Server Provider should update your player's clock and allow it to playback all your songs again.
•The license for your subscription songs may have expired. Synchronize your device with your PC again to obtain an update to your license. If the problem persists, please contact your Music Service Provider for additional support.
Cannot transfer subscription music content to the player.
•The player must be in MTP mode for subscription content transfer. Refer to page 31 for instruction on how to change Protocol modes.
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