Additional Information, Tips and Troubleshooting

Additional Information

Tips and Troubleshooting

	•	Problem: Cannot delete files on the player.
	–	For any files you have transferred to the player,
	EN	you may delete them while you have
	EN	connected the player with your computer.
		connected the player with your computer.
		Highlight the unwanted file in the player’s file
		directory on your computer and press the
		delete key on your computer to delete the file.
		It is best to remove subscription files from
		the player by using Windows Media® Player.

–For deleting recordings, refer to page 21 for details.

•Problem: Player repeats same tracks or all tracks.

–Repeat play is turned on. Press the MENU button (M) to change the play mode.

•Problem: Audio distorted at high volume.

– Change the DSP mode to Flat.

– Turn down the volume.

•Problem: The audio tracks on my player keep skipping or popping.

–You’ll need to re-record the audio track – make sure you close all other applications on your PC when you record.

–Try recording with Error Correction setting turned on.

• Problem: Player turns itself off.

–Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.

•Problem: The player cannot be turned on.

– Battery is empty.

– Ensure the keys lock is not activated.

– Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

– If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

– Please go to http://www.rcaaudiovideo.com for more details.

•Problem: Player does not respond to key presses.

–If your player stops responding to key presses, you can reset it by pressing the RESET button

on the back of the player with a non-metal pointed object (e.g. toothpick). Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost.

–This player may temporarily cease to function if subjected to electrostatic disturbance.

To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it by pressing the RESET button on the back of the player with a non- metal pointed object (e.g. toothpick).

•Problem: Player cannot play WMA songs.

– Secure music download files must be transferred to your player through Windows Media® Player or the application recommended by your online music download service (Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management.) (Apple iTunes music content is not supported).

•Problem: The player takes a long time to read files in a folder.

–File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

•Problem: Why song information is not showing correctly?

–Song information may not match your current player’s language setting. Change the language setting.

•Why the player cannot view the picture files?

– The player only supports .jpg extension file, and do not support other formats like .bmp,

.tiff, .jpeg.

– All picture files need to be put in the "Media" folder (if Windows Media Player 10 is installed) or "Internal Storage" folder (if Windows Media Player 11 is installed) of the player when in Windows® XP or Windows VistaTM and connected in MTP mode or put in the root directory of the player when in Windows® 2000 and connected in MSC mode.

•Why the player cannot play the video files from the computer?

– All video contents must be converted by the