Plantronics WG101/B manual Troubleshooting and Common Questions

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Troubleshooting and Common Questions

Troubleshooting — Microsoft Office Communicator Usage

My headset doesn’t work with Microsoft Office Communicator.

Make sure your headset is charged.

Make sure your headset is on and connected. Press the call control button on your headset.

Fine tune the listening volume with the call control button.

If the volume is still too low, adjust the listening volume on the PC using Microsoft Office Communicator*.

The sound is distorted or I hear an echo in the headset.

Reduce speaking volume on the PC using Microsoft Office Communicator*. Point microphone towards your chin.

If the distortion is still present, lower the volume using the call control button.

While on an Microsoft Office Communicator call I want to accept a call from my mobile phone.

Press the call control button for less than 1 second (this will disconnect the Microsoft Office Communicator call.) Press the call control button again to connect with your mobile phone.

Reconnecting the Bluetooth link between your headset and USB adapter.

If you turn on the headset beyond Bluetooth range, and then return within it, you may need to reestablish the Bluetooth link by pressing the USB adapter button.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact www.plantronics.com/support for factory service information.

* Consult Microsoft Office Communicator Help for more information

Plantronics Savi User Guide

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Contents Savi Go Wireless Headset System WG101/B Welcome Contents Package Contents and Features Savi Go USB Adapter Features Connecting USB Adapter to PC Set UpConnecting Power Supply to Charger Base Docking and Charging Headset Fitting HeadsetTest Call Making a Test Call Using Microsoft Office CommunicatorCharging the Headset Powering Headset On/OffTo place a call To answer a call on the headset To end a call on the headsetHeadset Indicator Lights and Tones USB Adapter Indicator LightMuting a Headset Call Checking Battery Level Low Battery WarningTurning Headset Indicator Blue Flash On/Off Pairing Headset to USB AdapterPairing your Headset to your Bluetooth Mobile Phone Using Your Headset with your Bluetooth Mobile PhoneTroubleshooting Microsoft Office Communicator Usage Troubleshooting and Common QuestionsSound is distorted or I hear an echo in the headset Troubleshooting Mobile Phone Usage
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WG101/B specifications

The Plantronics WG101/B is a versatile wireless headset designed specifically for enterprise and office environments. Known for its clarity, comfort, and reliability, the WG101/B is engineered to enhance productivity and communication in various professional settings.

One of the standout features of the WG101/B is its ergonomic design. The lightweight construction ensures that users can wear the headset comfortably for extended periods without experiencing fatigue. The adjustable headband allows for a customized fit, while the plush ear cushions provide additional comfort. This attention to ergonomic detail makes the WG101/B an ideal choice for professionals who spend their day on calls.

The headset's audio quality is exceptional, utilizing advanced noise-canceling technology that effectively reduces background noise. This feature ensures clear conversations, making it easier for users to communicate without distractions. Additionally, the WG101/B offers wideband audio capabilities, which enhance the sound quality for both the user and the person on the other end of the line, making for a more natural and pleasant speaking experience.

Connectivity is another strong point of the WG101/B. It utilizes DECT technology, which provides a reliable connection up to 350 feet away from the base station. This extensive range allows users to move around freely while staying connected to their calls, improving overall workflow and accessibility. The headset supports multiple devices, allowing users to easily switch between their desk phone, mobile phone, and computer.

Battery life is a critical factor for professionals, and the WG101/B excels in this area. It offers up to 12 hours of talk time on a single charge, meaning users can get through a full workday without the need to recharge. The unit also features a quick-charge option, providing up to 1.5 hours of talk time from just a short 20-minute charge.

Another notable characteristic of the WG101/B is its sleek design. The modern aesthetic not only looks professional but is also practical for everyday use in any office environment. The headset is equipped with intuitive on-ear controls, allowing users to easily manage volume, mute, and answer calls without fumbling for buttons.

In conclusion, the Plantronics WG101/B is an excellent choice for professionals seeking a reliable, comfortable, and high-quality wireless headset. With its combination of advanced features, solid audio performance, and user-friendly design, it enhances productivity and communication in any workplace. Whether you're in a bustling office or remote work setting, the WG101/B is built to meet the demands of modern business communication.
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