Plantronics WO350, WO300 manual Troubleshooting and Common Questions

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9 Troubleshooting and Common Questions

I can’t hear a dial tone at the headset.

I hear static.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call control button on your headset.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard.

Fine tune the listening volume with the call control button.

If the volume is still too low, adjust the desk phone listening volume on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base.

The sound is distorted when using my Savi Office system with my desk phone.

Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.

Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone.

I hear echo in the headset when using my desk phone.

Adjust the Configuration Switch. The most commonly used position is “A”, which is the default position.

Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.

Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is position 3.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in the background.

Move the base further away from your phone.

Base power supply is plugged into a power strip. Plug the power supply into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Call Plantronics at (800) 544-4660 for factory service information or contact us at www.plantronics.com/support.

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Plantronics Savi User Guide

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Contents Savi Office WO300/WO350 Wireless Headset System Welcome Contents Package Contents and Features Savi WH350 Headset Features Savi HeadsetHL10 Lifter Optional Connecting Power Supply to Base Base Set UpConnecting Base to Desk Phone Attaching Charge Cradle to BaseAdjust the Mouthpiece Headset Set UpAdjust the Headband Docking and Charging the HeadsetMaking a Test Call with Desk Phone Configure and Test CallChecking Configuration If You Do Not Hear a Dial Tone Lifter Set Up OptionalInstalling Lifter Ringer Microphone Additional Parts If RequiredExtender Arm For Nortel i2004 Phones OnlyInstalling PerSono Suite Software PC Set UpInstalling USB Cable Making a Test Call with PCPlacing, Answering, and Ending Calls with Desk Phone Using Your Savi Office Professional Wireless Headset SystemPowering Up Headset Mixing Desk Phone and PC Audio Switching Between Desk Phone and PC AudioPlacing, Answering, and Ending Calls with PC With PerSono Suite Software Without PerSono Suite SoftwareSubscribing a Master Headset Conferencing In Up to Three Additional HeadsetsMuting the Headset Headset Base PerSono Suite SoftwareSubscription Button Indicator Light Setting Default Line to Desk Phone or PCPlacing the Headset in Sleep Mode Setting the RangeDesk Phone and PC Talk Buttons Rules to Live By Headset Indicator LightTalk Time Headset Call Control Button FunctionsExamples PerSono Suite SoftwareAudio Control Icons and ArrowsBattery Life Subscribed Master HeadsetSoftphone Support Settings Screen Headset and Base Feature Settings DefaultHelp for Base Settings Audio limiting Default Settings Anti-StartleSetting G616Security Screen Advanced SettingsPC Panel Screen Updates Support ScreenTroubleshooting and Common Questions Can’t hear a dial tone at the headset Hear staticNo audio connection to PC
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WO300, WO350 specifications

The Plantronics WO350 is a cutting-edge wireless headset designed to enhance communication in business environments while delivering superior sound quality and comfort. This model is part of Plantronics' established reputation for producing reliable audio devices that cater to the needs of modern professionals. The WO350 stands out for its ability to deliver excellent audio clarity, ensuring that users can hear and be heard with crystal clear precision.

One of the main features of the WO350 is its advanced noise-cancellation technology. This feature significantly reduces background noise, making it an ideal choice for busy office settings or remote workspaces. The headset's dual microphones work in tandem to filter out ambient sounds, allowing for focused conversations without distractions. This enhances the overall call experience, leading to more productive interactions.

The WO350 is designed for comfort and durability. With soft ear cushions and an adjustable headband, users can wear the headset for extended periods without discomfort. The lightweight design further enhances wearability, making it suitable for day-long use. This ergonomic approach reflects Plantronics' commitment to user satisfaction.

Connectivity is another strong point of the WO350. It utilizes Bluetooth technology, allowing users to connect wirelessly to their devices. This freedom of movement is perfect for multitasking, whether users are attending meetings, making calls, or listening to audio. The headset also supports a wide range of devices, from smartphones to computers, ensuring versatility in usage.

Battery life is crucial for wireless headsets, and the WO350 does not disappoint. With up to 20 hours of talk time on a single charge, users can rely on this headset to last through long workdays. The headset's fast charging capability ensures that downtime is minimized, allowing for continuous productivity.

An additional standout feature of the Plantronics WO350 is its intuitive controls. Users can easily manage calls, adjust volume, and switch between devices with simple button presses, making it user-friendly for individuals at any tech level. The headset is also equipped with voice alerts, providing users with updates on battery life and connection status.

In summary, the Plantronics WO350 is a feature-rich wireless headset tailored for professionals seeking reliable communication tools. With its advanced noise-cancellation technology, exceptional comfort, versatile connectivity, long battery life, and user-friendly controls, the WO350 is an excellent choice for enhancing workplace productivity and audio experiences.
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