Motorola SBG900 manual Troubleshooting, Front-Panel Lights and Error Conditions

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Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless USB

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG900 may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in Front-Panel Lights and Error Conditions.

Problem

Possible Solutions

POWER light is off

Check that the SBG900 is properly plugged into the electrical outlet.

 

Check that the electrical outlet is working.

 

Press the Reset button.

Cannot send or

On the top front panel, note which is the first light (starting from the left) that is off. This light

receive data

indicates where the error occurred as described in the “Front-Panel Lights and Error Conditions”

 

table.

 

If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive

 

regular TV channels, the data service will not function.

 

Check the coaxial cable at the SBG900 and wall outlet. Hand-tighten if necessary.

 

Check the IP address. Follow the steps for verifying the IP address for your system. See

 

Configuring TCP/IP. Call your cable service provider if you need an IP address.

 

Check that the Ethernet cable is properly connected to the SBG900 and the computer.

Problems related to

Remove the USB driver. Follow the appropriate procedure for your system in “Setting Up a USB

unsuccessful USB

Driver”.

driver installation

 

The SBG900 Setup

The web cache is full or close to full. In Internet Explorer, choose Internet Options from the

Program will not

Tools menu, and click the General tab. Click Delete Files and Clear History. Then try Starting

start

the SBG900 Setup Program again.

A wireless client(s)

Perform the first four checks in “Cannot send or receive data.”

cannot send or

Check whether the wireless interface is enabled.

receive data

Check whether you configured the ESSID and disabled ESSID broadcasting on the SBG900.

 

 

Then be sure the network name (ESSID) on each affected wireless client is identical to the

 

ESSID on the SBG900.

 

Check whether you configured a WEP key on the SBG900. If you configured a WEP key on the

 

SBG900, be sure each affected wireless client has the identical WEP key. If this does not solve

 

the problem, check whether the client wireless adapter supports the type of WEP key configured

 

on the SBG900. Check whether you enabled Allow Only Listed Stations Access. If you did, be

 

sure the MAC address for each affected wireless client is correctly listed.

 

For detailed information, see “Setting Up the Wireless LAN”.

Front-Panel Lights and Error Conditions

Light

 

 

 

Turns Off During Startup If

Turns Off During Normal Operation If

RECEIVE

 

 

 

The receive channel cannot be acquired

The receive channel is lost

SEND

 

 

 

The send channel cannot be acquired

The send channel is lost

ONLINE

 

 

 

IP registration is unsuccessful

The IP registration is lost

POWER

 

 

 

The SBG900 is not properly plugged into the

The SBG900 is unplugged

 

 

 

 

power outlet

 

 

 

 

 

 

X

99

SBG900 User Guide

 

 

 

 

Home Print Exit

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Contents User Guide SBG900 Home Print Exit Iii Home Print Exit Contents Troubleshooting Overview Network Connection Types Easy SetupPowerful Features in a Single Unit Wireless Adapter Wireless CardSample LAN Optional Accessories USB11b WirelessAdapter Key Light Flashing Front PanelKey Item Description Rear PanelSBG900 LAN Choices Label on the Bottom of the SBG900Sample wireless network connections Wireless LANSample Ethernet to computer connection Wired Ethernet LANSample USB connection USB ConnectionFirewall SecurityPort Triggering Wireless SecurityVirtual Private Networks Port ForwardingRelated Documentation Protocol PortBefore You Begin InstallationDescription USBSigning Up for Service PrecautionsComputer System Requirements Exit Obtaining an IP Address for Ethernet Obtaining an IP Address in Windows 2000 or Windows XPObtaining an IP Address on Macintosh or Unix Systems Connecting a PC to the USB Port Basic Configuration Starting the SBG900 Setup Program To Perform ClickChanging the Default Password Enabling Remote Access Getting Help Setting the Firewall Policy Select the most secure firewall policy you can Firewall Policy advanced NEW Filter Entry Field DescriptionFirewall Policy TemplateFirewall Alert basic Field or Button DescriptionIntrusion Detection Mail Server IP Address Firewall Alert emailMail Server Port Mail SenderFirewall Logs Session Log Option DescriptionBlocking Log Intrusion LogGaming Configuration Guidelines Configuring the Firewall for GamingConfiguring Port Triggers Configuring a Gaming DMZ Host Configuring the Gateway Gateway Status Gateway WAN DNS IP Address TimeoutTCP Session Wait UDP Session WaitLAN Gateway LAN nat configNEW NAT PassthroughGateway LAN dhcp server config Gateway LAN dhcp leases FieldDescriptionGaming DMZ Reserve NEW IP Gateway Port Forwarding statusAddress Currently ReservedADD NEW Port Gateway Port Forwarding configForwarding Entry Port ForwardingGateway Port Triggers predefined Gateway Port Triggers predefined page fields Gateway Port Triggers custom ADD NEW Special ApplicationFromTo Gateway LOG Configuring TCP/IP Home Print Click Obtain an IP address automatically Configuring TCP/IP in Windows Home Print Exit Click Internet Protocol TCP/IP Home Print Exit Configuring TCP/IP in Windows XP Home Print Exit Home Print Exit Home Print Exit Home Print Exit Verifying the IP Address in Windows 2000 or Windows XP Home Print Exit Perform on Setting Up the Wireless LANSBG900 Advantages DisadvantagesConfiguring the Wireless Network Name on the SBG900 Click advanced to display the Wireless Security advanced Encryption Configuring WEP on the SBG900Configuring a MAC Access Control List on the SBG900 Configuring the Wireless Clients Configuring a Wireless Client with a Network Name EssidConfiguring a Wireless Client for WEP Wireless Pages in the SBG900 Setup Program Essid Wireless StatusWireless Wireless NetworkEnable Wireless InterfaceAdvanced Setup Wireless Security basic Wireless Security advanced MAC Access ControlList ADD NEW Station Wireless StatisticsSBG900 User Guide Setting Up a USB Driver Setting Up a USB Driver in Windows Home Print Exit Home Print Exit Home Print Exit Setting Up a USB Driver in Windows Home Print Exit Home Print Exit Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Click the Motorola SURFboard SBG900 USB Gateway Removing the USB Driver from Windows 98 or Windows MeDisconnect the USB cable from the PC or SBG900 Click Remove Driver Removing the USB Driver from Windows Click SettingsDouble-clickNetwork Adapters Be sure the USB cable is disconnected Removing the USB Driver from Windows XP Home Print Exit Home Print Exit Double-clickNetwork adapters Type explorer and click OK to display Windows Explorer Troubleshooting Front-Panel Lights and Error ConditionsProblem Possible Solutions 100 Contact UsIf you rent or lease your SBG900 If you own your SBG900101 Frequently-Asked Questions102 Do I need to change my Internet service provider ISP?Specifications General103 104 Cable Modem105 GlossaryBCP 106BER BpkmCmts 107CNR CPEDhcp 108DMZ DNS109 DSLDsss 110 111 HFCHtml 112 113 114 115 116 117 Pptp 118Pstn QAMRAS 119RFC ROM120 121 122 123 Software LicenseYou may You may notVisit our website at
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SBG900 specifications

The Motorola SBG900 is a versatile and robust cable modem with built-in Wi-Fi capabilities, designed to meet the growing demands of modern internet usage. Catering to both residential and small office environments, the SBG900 combines a cable modem and a wireless router in one streamlined device, offering an efficient solution for networking needs.

One of the main features of the SBG900 is its DOCSIS 2.0 compliance, which allows for high-speed internet access with data transfer rates reaching up to 30 Mbps. This enables users to enjoy seamless streaming, online gaming, and quick downloads without interruptions. The device is also backward compatible with earlier DOCSIS standards, ensuring that it remains functional even with older cable networks.

Another notable aspect of the Motorola SBG900 is its built-in Wi-Fi capabilities. The device supports the IEEE 802.11b/g wireless standards, allowing for wireless speeds of up to 54 Mbps. This makes it easy to connect multiple devices throughout the home or office, including laptops, smartphones, tablets, and smart TVs. The wireless range is enhanced by its internal antennas, offering reliable connectivity in various locations within the premises.

Security is a critical consideration for any networking device, and the SBG900 addresses this need with multiple features. It comes equipped with Wi-Fi Protected Access (WPA/WPA2) and Wired Equivalent Privacy (WEP) encryption protocols, ensuring that both wired and wireless connections remain secure from unauthorized access. Furthermore, the device supports a built-in firewall, adding an extra layer of protection by controlling incoming and outgoing traffic.

The Motorola SBG900 also boasts a user-friendly web-based management interface, providing easy access to configuration settings and status monitoring. Users can effortlessly manage their network, set up parental controls, prioritize devices using Quality of Service (QoS), and perform firmware updates.

In summary, the Motorola SBG900 stands out as a reliable solution for users seeking a powerful cable modem with integrated Wi-Fi capabilities. With high-speed internet access, robust security features, and ease of management, it serves as an ideal choice for anyone looking to enhance their connectivity experience. Whether for gaming, streaming, or general internet browsing, the SBG900 delivers performance and reliability that users can count on.
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