Motorola SBG900 manual Frequently-Asked Questions, 101

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Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless USB

Frequently-Asked Questions

Here are answers to questions our customers frequently ask:

QWhat is high-speed cable Internet access?

ACable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and does not tie up telephone lines for incoming or outgoing calls and faxes.

QHow fast is the Motorola SURFboard Cable Modem Gateway?

ACable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and other factors can affect download speeds.

QHow many users can one SBG900 support?

AA single SBG900 can support up to 253 users, each assigned a unique IP address, on a Class C network.

QWhat is Network Address Translation?

ANAT is a technique to translate private IP addresses on your LAN to a single IP address assigned by your cable service provider that is that is visible to outside users on the Internet.

QWhat are IEEE 802.11g and IEEE 802.11b?

AThey are IEEE wireless network standards.

QWhat type of firewall is provided on the SBG900?

AThe SBG900 provides a stateful-inspectionfirewall.

QWhat wireless security measures are provided on the SBG900?

ATo protect data transmitted over wireless connections, the SBG900 supports WEP encryption and MAC access control lists. For information, see “Setting Up the Wireless LAN”.

QWhy is there no Standby button?

AAs a security measure, current Motorola SURFboard cable modems provide a Standby button to temporarily suspend the Internet connection. Because the SBG900 firewall provides high security levels while connected, the Standby button is not required.

QCan I still watch cable TV while using my Motorola SURFboard Cable Modem Gateway?

AYes, your cable TV line can carry the TV signal while you send and receive information on the Internet.

QWhat are CableLabs Certified, DOCSIS, and Euro-DOCSIS?

ACableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your SBG900 is DOCSIS or Euro-DOCSIS certified.

QIf I have an SBG900, can I still use my old 28.8 Kbps or 56 Kbps modem?

AYes you can. However, once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.

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SBG900 User Guide

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Contents User Guide SBG900 Home Print Exit Iii Home Print Exit Contents Troubleshooting Overview Network Connection Types Easy SetupPowerful Features in a Single Unit Sample LAN Wireless AdapterWireless Card Adapter Optional AccessoriesUSB11b Wireless Key Light Flashing Front PanelKey Item Description Rear PanelSBG900 LAN Choices Label on the Bottom of the SBG900Sample wireless network connections Wireless LANSample Ethernet to computer connection Wired Ethernet LANSample USB connection USB ConnectionFirewall SecurityPort Triggering Wireless SecurityProtocol Port Port ForwardingVirtual Private Networks Related DocumentationUSB InstallationBefore You Begin DescriptionSigning Up for Service PrecautionsComputer System Requirements Exit Obtaining an IP Address on Macintosh or Unix Systems Obtaining an IP Address for EthernetObtaining an IP Address in Windows 2000 or Windows XP Connecting a PC to the USB Port Basic Configuration Starting the SBG900 Setup Program To Perform ClickChanging the Default Password Enabling Remote Access Getting Help Setting the Firewall Policy Select the most secure firewall policy you can Firewall Policy advanced Template Field DescriptionNEW Filter Entry Firewall PolicyIntrusion Detection Firewall Alert basicField or Button Description Mail Sender Firewall Alert emailMail Server IP Address Mail Server PortFirewall Logs Intrusion Log Option DescriptionSession Log Blocking LogConfiguring Port Triggers Gaming Configuration GuidelinesConfiguring the Firewall for Gaming Configuring a Gaming DMZ Host Configuring the Gateway Gateway Status Gateway WAN UDP Session Wait TimeoutDNS IP Address TCP Session WaitPassthrough Gateway LAN nat configLAN NEW NATGateway LAN dhcp server config Gaming DMZ Gateway LAN dhcp leasesFieldDescription Currently Reserved Gateway Port Forwarding statusReserve NEW IP AddressPort Forwarding Gateway Port Forwarding configADD NEW Port Forwarding EntryGateway Port Triggers predefined Gateway Port Triggers predefined page fields FromTo Gateway Port Triggers customADD NEW Special Application Gateway LOG Configuring TCP/IP Home Print Click Obtain an IP address automatically Configuring TCP/IP in Windows Home Print Exit Click Internet Protocol TCP/IP Home Print Exit Configuring TCP/IP in Windows XP Home Print Exit Home Print Exit Home Print Exit Home Print Exit Verifying the IP Address in Windows 2000 or Windows XP Home Print Exit Advantages Disadvantages Setting Up the Wireless LANPerform on SBG900Configuring the Wireless Network Name on the SBG900 Click advanced to display the Wireless Security advanced Encryption Configuring WEP on the SBG900Configuring a MAC Access Control List on the SBG900 Configuring a Wireless Client for WEP Configuring the Wireless ClientsConfiguring a Wireless Client with a Network Name Essid Wireless Pages in the SBG900 Setup Program Essid Wireless StatusInterface Wireless NetworkWireless Enable WirelessAdvanced Setup Wireless Security basic List Wireless Security advancedMAC Access Control ADD NEW Station Wireless StatisticsSBG900 User Guide Setting Up a USB Driver Setting Up a USB Driver in Windows Home Print Exit Home Print Exit Home Print Exit Setting Up a USB Driver in Windows Home Print Exit Home Print Exit Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Click the Motorola SURFboard SBG900 USB Gateway Removing the USB Driver from Windows 98 or Windows MeDisconnect the USB cable from the PC or SBG900 Click Remove Driver Removing the USB Driver from Windows Click SettingsDouble-clickNetwork Adapters Be sure the USB cable is disconnected Removing the USB Driver from Windows XP Home Print Exit Home Print Exit Double-clickNetwork adapters Type explorer and click OK to display Windows Explorer Problem Possible Solutions TroubleshootingFront-Panel Lights and Error Conditions If you own your SBG900 Contact Us100 If you rent or lease your SBG900101 Frequently-Asked Questions102 Do I need to change my Internet service provider ISP?103 SpecificationsGeneral 104 Cable Modem105 GlossaryBpkm 106BCP BERCPE 107Cmts CNRDNS 108Dhcp DMZDsss 109DSL 110 Html 111HFC 112 113 114 115 116 117 QAM 118Pptp PstnROM 119RAS RFC120 121 122 You may not Software License123 You mayVisit our website at
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SBG900 specifications

The Motorola SBG900 is a versatile and robust cable modem with built-in Wi-Fi capabilities, designed to meet the growing demands of modern internet usage. Catering to both residential and small office environments, the SBG900 combines a cable modem and a wireless router in one streamlined device, offering an efficient solution for networking needs.

One of the main features of the SBG900 is its DOCSIS 2.0 compliance, which allows for high-speed internet access with data transfer rates reaching up to 30 Mbps. This enables users to enjoy seamless streaming, online gaming, and quick downloads without interruptions. The device is also backward compatible with earlier DOCSIS standards, ensuring that it remains functional even with older cable networks.

Another notable aspect of the Motorola SBG900 is its built-in Wi-Fi capabilities. The device supports the IEEE 802.11b/g wireless standards, allowing for wireless speeds of up to 54 Mbps. This makes it easy to connect multiple devices throughout the home or office, including laptops, smartphones, tablets, and smart TVs. The wireless range is enhanced by its internal antennas, offering reliable connectivity in various locations within the premises.

Security is a critical consideration for any networking device, and the SBG900 addresses this need with multiple features. It comes equipped with Wi-Fi Protected Access (WPA/WPA2) and Wired Equivalent Privacy (WEP) encryption protocols, ensuring that both wired and wireless connections remain secure from unauthorized access. Furthermore, the device supports a built-in firewall, adding an extra layer of protection by controlling incoming and outgoing traffic.

The Motorola SBG900 also boasts a user-friendly web-based management interface, providing easy access to configuration settings and status monitoring. Users can effortlessly manage their network, set up parental controls, prioritize devices using Quality of Service (QoS), and perform firmware updates.

In summary, the Motorola SBG900 stands out as a reliable solution for users seeking a powerful cable modem with integrated Wi-Fi capabilities. With high-speed internet access, robust security features, and ease of management, it serves as an ideal choice for anyone looking to enhance their connectivity experience. Whether for gaming, streaming, or general internet browsing, the SBG900 delivers performance and reliability that users can count on.
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