Black Box VX-HDMI-POE-MRX manual Troubleshooting Problem/Solutions, Contacting Black Box

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Chapter 8: Troubleshooting

8. Troubleshooting

8.1 Problem/Solutions

Problem: No video on monitor at bootup.

Solutions:

1.Check the device power using the Link/Power LED.

2.Check the network connection using the Network LED.

3.Check the video connection using the Link/Power LED.

4.Make sure that the DIP rotary switch is set to the correct ID. NOTE: If manually changed, make sure the IDs match.

5.If you’re using a mix of multicast and unicast units, make sure they match up correctly.

6.Set your display device’s (TV, monitor, etc.) input source as HDMI.

7.Check the PC BIOS configuration for the video output setting.

8.Connect your computer to the HDMI Display DIRECTLY to check if the video signal gets through.

9.Make sure the DVI monitor is using the correct EDID. See Section 2.6.5 for details.

Problem: Video is of lower quality than input video.

Solutions:

1.Check that network settings are configured correctly.

2.Check if anti-dithering is turned off.

8.2 Contacting Black Box

If you determine that your MediaCento IPX with PoE is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem.

•when the problem occurs.

724-746-5500 blackbox.com

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Contents Extend audio and video signals via an existing LAN Trademarks Used in this Manual Trademarks Used in this ManualFCC RFI Statement Normas Oficiales Mexicanas NOMElectrical Safety StatementNOM Statement NOM Statement Table of Contents Table of Contents Technical Specifications SpecificationsSpecifications †NOTE Only 4 center pins are used at this time Overview Introduction OverviewAvailable Models What’s Included Multicast Transmitter and Receiver Exclusive FunctionsHardware Description Transmitters Additional Items You Will NeedTransmitter top panel Goes off once Abnormal Receiver front panel ReceiversReceiver top panel Components of the Receivers Function Buttons F1 and F2 IndicatorsEdid Copy Installation InstallationDVD Configuration Basic Configuration ConfigurationAdvanced Configuration Accessing through Telnet Accessing through SerialConfiguration Advanced Commands Advanced CommandsAdvanced IP Commands COM1 PuTTY screen Advanced Multicast IP ConfigurationAdvanced Commands Receiver TransmitterSerial Extension Telnet Extension Setting up Telnet extension using a Telnet protocol Turning off line echo and local line editing Accessing the Web Interface Accessing the Web InterfaceAccessing the Transmitter without an IP Address Setup screen without IP address Web setup screen with IP address Video Wall Features Video Wall FeaturesVideo Wall Setup Basic Setup screen Number to the connected monitor Shows the Advanced Setup screen. -2 describes its components Target Show OSD checkbox Advanced Commands screen On the Apply button Troubleshooting Problem/Solutions TroubleshootingContacting Black Box Shipping and Packaging Appendix. Connector Pinouts Appendix Connector PinoutsBlackbox.com Blackbox.com About Black Box Chapter

VX-HDMI-POE-VRX, VX-HDMI-POE-VTX, VX-HDMI-POE-MRX, VX-HDMI-POE-MTX, MediaCento IPX with POE specifications

Black Box has established itself as a leader in innovation and technology solutions, particularly with its advanced range of HDMI over Ethernet products. The VX-HDMI-POE-UTX and VX-HDMI-POE-URX are integral components of this lineup. The VX-HDMI-POE-UTX is a transmitter that allows the seamless transmission of HDMI signals over Ethernet networks. It supports resolutions up to 4K at 60 Hz, thereby delivering crisp and clear video quality. The unit is designed with Power over Ethernet (PoE) capabilities, meaning it can receive power and transmit video through a single cable, simplifying the installation process and reducing clutter.

On the receiving end, the VX-HDMI-POE-URX unit ensures that signals are received with high fidelity. It likewise supports the same high-resolution formats and is equipped with robust HDMI output capabilities. Both units offer low latency and extensive compatibility, making them suitable for a variety of applications, including conference rooms, classrooms, and entertainment systems.

Another standout product in Black Box’s lineup is the MediaCento IPX with PoE. This innovative solution is designed for audio and video over IP applications. The MediaCento IPX provides a flexible, scalable solution that supports multiple endpoints, allowing users to distribute video content to various displays within a network. Its user-friendly interface and advanced management features make it easy to deploy and control.

The VX-HDMI-POE-MTX and VX-HDMI-POE-MRX continue the trend of exceptional video distribution. These products facilitate the simple and effective distribution of HDMI signals over long distances using Ethernet cabling. The MTX model serves as a transmitter, sending high-quality video and audio signals, while the MRX acts as a receiver, ensuring that the output matches the high standards of professional video applications.

All these devices incorporate cutting-edge technology, including support for EDID management, which ensures compatibility between various devices and optimal performance. Additionally, they provide built-in surge protection, safeguarding against the risks associated with power fluctuations.

In summary, Black Box’s range of HDMI over Ethernet solutions, including the VX-HDMI-POE-UTX, VX-HDMI-POE-URX, MediaCento IPX with PoE, VX-HDMI-POE-MTX, and VX-HDMI-POE-MRX, stand out for their high performance, ease of use, and advanced features. These products facilitate seamless video distribution in various environments, solidifying Black Box’s reputation as a top choice for AV solutions.
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