Obtaining Technical Assistance | Cisco Systems 1812, 1811 instruction

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

11Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

1811, 1812 specifications

Cisco Systems has long been recognized as a leader in network technology, offering a range of products to meet the diverse needs of businesses. Among these products, the Cisco 1812 and 1811 series routers stand out for their robust functionality and reliability, making them ideal choices for small to medium-sized enterprises.

The Cisco 1812 and 1811 routers are designed for secure, high-performance routing, enabling businesses to connect multiple locations seamlessly. They support a variety of networking protocols, ensuring compatibility with existing infrastructure. Both models are equipped with advanced security features including firewall protection, VPN support, and intrusion prevention systems. This emphasis on security makes them suitable for environments where data integrity and confidentiality are paramount.

One of the main features of the Cisco 1812 and 1811 routers is their support for high-speed WAN connections. With built-in WAN optimization technologies, they can effectively manage bandwidth usage and provide enhanced performance for applications. Additionally, these routers support various connection types, including DSL, cable, and T1 lines, giving enterprises the flexibility they need in choosing their internet service provider.

Another notable characteristic of the Cisco 1812 and 1811 routers is their ease of management. Cisco’s IOS software is user-friendly, allowing network administrators to configure and monitor the devices efficiently. Advanced features such as Quality of Service (QoS) enable organizations to prioritize traffic, ensuring that critical applications receive the necessary bandwidth for optimal performance.

The Cisco 1812 and 1811 series also feature an array of interfaces, including Ethernet ports, serial ports, and USB connections. This variety allows for greater connectivity options and the ability to incorporate various devices within the network. Moreover, the modular design of these routers supports additional interfaces and expansion modules, making it easier for businesses to scale their networks as they grow.

In conclusion, the Cisco 1812 and 1811 routers are exemplary solutions for businesses seeking reliable, secure, and high-performance networking devices. Their comprehensive security features, ease of management, and flexibility in connectivity make them ideal for small to medium-sized enterprises looking to enhance their network capabilities. These routers exemplify Cisco’s commitment to innovation and customer satisfaction, ensuring that businesses can operate efficiently in an increasingly connected world.