Definitions of Service Request Severity

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

12Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•World-class networking training is available from Cisco. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html

1811, 1812 specifications

Cisco Systems has long been recognized as a leader in network technology, offering a range of products to meet the diverse needs of businesses. Among these products, the Cisco 1812 and 1811 series routers stand out for their robust functionality and reliability, making them ideal choices for small to medium-sized enterprises.

The Cisco 1812 and 1811 routers are designed for secure, high-performance routing, enabling businesses to connect multiple locations seamlessly. They support a variety of networking protocols, ensuring compatibility with existing infrastructure. Both models are equipped with advanced security features including firewall protection, VPN support, and intrusion prevention systems. This emphasis on security makes them suitable for environments where data integrity and confidentiality are paramount.

One of the main features of the Cisco 1812 and 1811 routers is their support for high-speed WAN connections. With built-in WAN optimization technologies, they can effectively manage bandwidth usage and provide enhanced performance for applications. Additionally, these routers support various connection types, including DSL, cable, and T1 lines, giving enterprises the flexibility they need in choosing their internet service provider.

Another notable characteristic of the Cisco 1812 and 1811 routers is their ease of management. Cisco’s IOS software is user-friendly, allowing network administrators to configure and monitor the devices efficiently. Advanced features such as Quality of Service (QoS) enable organizations to prioritize traffic, ensuring that critical applications receive the necessary bandwidth for optimal performance.

The Cisco 1812 and 1811 series also feature an array of interfaces, including Ethernet ports, serial ports, and USB connections. This variety allows for greater connectivity options and the ability to incorporate various devices within the network. Moreover, the modular design of these routers supports additional interfaces and expansion modules, making it easier for businesses to scale their networks as they grow.

In conclusion, the Cisco 1812 and 1811 routers are exemplary solutions for businesses seeking reliable, secure, and high-performance networking devices. Their comprehensive security features, ease of management, and flexibility in connectivity make them ideal for small to medium-sized enterprises looking to enhance their network capabilities. These routers exemplify Cisco’s commitment to innovation and customer satisfaction, ensuring that businesses can operate efficiently in an increasingly connected world.