Troubleshooting guide

Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the reme- dies indicated in the chart do not solve the problem:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 905-624-5505, web site (www.panasonic.ca), or an authorized Servicentre closest to you.

Reference pages are shown as black circled numbers 6.

	Common Problems
	No sound.	Turn the volume up.
		The speaker cords may be shorted. Turn the unit off, check and correct the
		connections and turn the unit on. 6
	Sound is unfixed, reversed or	Check the speaker connections. 6
	comes from one speaker only.
	Humming heard during play.	An AC power supply cord or fluorescent light is near the cables. Keep other appliances
		and cords away from this unit’s cables.
	“ERROR” is displayed.	Incorrect operation performed. Read the instructions and try again.
	“– –:– –” appears on the	You plugged the AC power supply cord in for the first time or there was a power failure
	display.	recently.
		Set the time. 9
	“F61” is displayed.	Check and correct the speaker cord connections. 6
		If this does not fix the problem, there is a power supply problem. Consult the dealer.
	Listening to the radio
	Noise is heard.	Use an outdoor antenna. 7
	The stereo indicator flickers or
	doesn’t light.
	Sound is distorted.
	A beat sound is heard.	Turn the TV off or separate it from the unit.
	A low hum is heard during AM Separate the antenna from other cables and cords.
	broadcast.
	When there is a television set nearby
	The picture on the TV	The location and orientation of the antenna are incorrect. If you are using an indoor
Reference	disappears or stripes appear	antenna, change to an outdoor antenna. 7
Reference	on the screen.	The TV antenna wire is too close to the unit. Separate the antenna wire of the TV set
	on the screen.
		from the unit.
	Using the cassette deck
	Poor quality sound.	Clean the heads. back cover
	Recording is not possible.	If the erasure prevention tabs have been removed, cover the holes with adhesive
		tape. :
	Playing discs
	The display is wrong or play	The disc may be upside down. #
	won’t start.	Wipe the disc.
		Replace the disc if it is scratched, warped, or non-standard.
		Condensation may have formed inside the unit due to a sudden change in
		temperature. Wait about an hour for it to clear and try again.
	The total number of tracks	The disc may be scratched, or its data may be defective. Replace the disc.
	displayed differs each time
	the same disc is inserted.
	Unusual sound is heard.
	CD-RW cannot be read.	The disc was incompletely formatted. Use the recording equipment to fully format the
		disc before recording.
	“VBR–” is displayed instead	The unit cannot display the remaining play time for variable bit rate (VBR) tracks.
	of the remaining play time.
	“TAKE OUT/DISC” appears	There is a problem with the disc mechanism. (A power failure may have occurred.)
	on the display.	The tray will open automatically. Remove the disc from the tray, and after ensuring
		there is no disc in the tray, close it. The unit will make the disc changing noises for a
		few moments and then it should operate normally.
	The remote control
30	Remote control doesn’t work.	Check that the batteries are inserted correctly. 5
30		Replace the batteries if they are worn.
RQT6885