30 Day Money Back Guarantee
Buy with confidence. If you are not completely satisfied, return your tool2 to the selling dealer within 30 days and you will receive a refund of either your purchase price or the lowest retail price at which the same item has been offered since your date of purchase. Freight charges are not refundable.
1+2 Limited Warranty
Festool offers a 3 year limited warranty, one of the strongest in the industry. This warranty is valid on the pre-condition that the tool is used and operated in compliance with the Festool operat- ing instructions. Festool warrants that the specified tool will be free from defects in materials and workmanship for a term of 3 years from the date of purchase.
Conditions of 1+2 Limited Warranty
All customers receive a free extended limited warranty (1 year
+2 years = 3 Years) on new Festool power tools purchased from an authorized retailer. Festool is responsible for all ship- ping costs during the first year of the warranty. During the second and third year of the warranty the customer is respon- sible for shipping the tool to Festool. Festool will pay for return shipping to the customer using UPS Ground Service. All war- ranty service is valid 3 years from the date of purchase on your receipt or invoice. Proof of purchase may be required.
Excluded from the coverage under this warranty are: normal wear and tear, damages caused by misuse, abuse, or neglect; damage caused by anything other than defects in material and workmanship. This warranty does not apply to accessory items such as circular saw blades, drill bits, router bits, jigsaw blades, sanding belts, and grinding wheels. Operating a tool at a voltage or frequency different from the tool’s rating will void the warranty. This includes the usage of the tool in combination with a transformer. Festool does not condone nor support the use of any non-Festool engineered, designed, and manufac- tured accessories or consumables with Festool products. Use of any non-Festool products may affect performance or void the warranty. Festool is not responsible for any damages or losses incurred and user assumes all risk and responsibility with non- Festool derived products. Also excluded are “wearing parts,” such as carbon brushes, lamellas of air tools, rubber collars and seals, sanding discs and pads, and Festool gear (hats and shirts).
1The following is an exemplar Festool limited warranty. The actual warranty that comes with your power tool is controlling.
2Tool must be returned in complete and whole condition as supplied to include Systainer, cutter, blade, power cord, etc.
The obligations of Festool in its sole discretion under this warranty shall be limited to repair or replacement or a refund of the purchase price for any Festool portable power tool that is found to have a defect in materials or workmanship during the warranty period. FESTOOL SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES REGARDLESS OF THE THEORY OF LAW ON WHICH THE CLAIM IS BASED. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED TO THE DURATION OF THREE YEARS.
Some states in the U.S. and some Canadian provinces do not allow the limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state in the U.S. and from province to province in Canada.
With the exception of any warranties implied by state or prov- ince law as limited above, the foregoing express limited war- ranty is exclusive and in lieu of all other warranties, guarantees, agreements, and similar obligations of Festool. Festool makes no other warranty, express or implied, for Festool portable power tools. This warranty policy is only valid for tools that are purchased in the US and Canada. Warranty policies of other countries may vary when obtaining warranty service outside the US and Canada. Some countries do exclude warranty for prod- ucts bought outside their territory. Festool reserves the right to reject the repair of any tool that is not part of the US/Canada product line. No agent, representative, distributor, dealer, or employee of Festool has the authority to increase or otherwise change the obligations or limitations of this warranty.
Repairs
If your Festool power tools require repair, you must contact our Service Department at 800-554-8741 (613-363-0169 Canada) for authorization and address details. To expedite the repair, please fill out and enclose the Repair Order Form. Download the form at www.festoolusa.com (www.festoolcanada.com). No collect shipments will be accepted. No Festool hats, shirts or other wearables may be returned. Also contact our Service Department at the telephone number listed above if you have any questions about warranty claim procedures.
Returns
If you need to return your Festool tools for any reason, please return it to the dealer from which you originally bought the tool.
