BenQ RL2240H user manual Troubleshooting, Frequently asked questions FAQ

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Troubleshooting

Frequently asked questions (FAQ)

The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

•Clean the LCD screen.

•Cycle power on-off.

•These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Picture and Reset Color, and then choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen.

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".

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Contents Page Disclaimer Power SafetyCare And Cleaning CopyrightBenQ ecoFACTS Table of Contents CD-ROM Getting startedVideo Cable Hdmi Optional accessoryVideo Cable DVI-D Back view Control buttons Power buttonGetting to know your monitor Front viewAttach the monitor base How to assemble your monitor hardwareConnect the PC video cable Connect the power cable to the monitor Prepare the monitor and area How to detach the stand baseGetting the most from your BenQ monitor Click Finish Restart the computer How to install the monitor on a new computerHow to upgrade the monitor on an existing computer Click Close How to install on Windows 7 systemSelect Properties from the menu Click the Hardware tab Click the Monitor tab and the Properties button How to install on Windows Vista systemsControl panel How to adjust your monitorBasic menu operation By default, the key is the hot key for Smart Scaling By default, the key is the hot key for Display ModeTo change the default settings, see Customizing For Down/Decrease adjustmentCustomizing the hot keys Setting up your own game modePicture optimization You can resize your display by Smart Scaling Adjusting display modeUsing Smart Scaling Adjust the valueNavigating the main menu Display menu Adjusts the horizontal position of the screen imageAdjusts the vertical position of the screen image Phase Brings out the dark shades by increasing the brightness Adjusts the balance between light and dark shadesAdjusts the degree of difference between darkness Lightness Picture menuAdjusts the purity degree of colors Adjusts the tone luminance. The default value is 3With natural coloring. This is the factory default Color Adjusts the degree of how we perceive colorsPicture Advanced menu Displays the input image in its native resolution Applies customized display settingsMode from Picture Mode. The screen will be divided into two This feature is provided to allow aspect ratios other thanContent, e.g. a YouTube video or an online game Adjusts the display size to best suit your needsDetected video signal This feature provides a highlight area to focus on certainFunction Range Save Settings menuMutes the audio input Adjusts the audio volumeAudio menu Video cable connection type System menuUse this to change the input to that appropriate to your 日本語 Displays the current monitor property settings Sets the time to power off the monitor automaticallyPower saving mode When this function is activated, Hdmi port will beFrequently asked questions FAQ TroubleshootingNeed more help?