Trouble Shooting
Symptom | Possible Problem | Solution | |
Unit doesn’t respond | AC adaptor isn’t plugged to a wall outlet or | Plug the AC adaptor into a wall outlet and plug the connector into | |
(no power) | the connector is not plugged into the power | the power supply jack on the unit | |
| supply jack on the back of the unit |
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| Wall outlet is not functioning | Plug another device into the same outlet to confirm the outlet is working | |
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iPod cannot dock | Using wrong insert | Make sure the dock insert is the proper fit for your iPod | |
properly |
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Possible obstruction in dock area or on | Remove your iPod from the connector and check for any | ||
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| iPod (skin or case is in the way) | obstruction on the connectors in the dock. Try removing case | |
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| or skin from your iPod. Then reseat it in the dock. | |
Playing iPod but | iPod is not docked properly | Remove your iPod from the connector and check for any | |
there is no sound |
| obstruction on the connectors in the dock and on your iPod. | |
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| Then reseat it in the dock. | |
| Your iPod is not playing | Press play button on your iPod to play it manually. | |
| iPod is locked up | Please make sure your iPod is working properly before docking | |
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| it to the unit. Please refer to your manual for details. | |
iPod didn’t charge | iPod is not docked properly | Remove your iPod from the connector and check for any | |
up |
| obstruction on the connectors in the dock and on your iPod. | |
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| Then reseat it in the dock. | |
| iPod is locked up/frozen | Please make sure your iPod is working properly before docking | |
| iPod battery has problem | it to the unit. Please refer to your manual for details. | |
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Sound is distorted | Volume level is set too high | Decrease the unit volume | |
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