TROUBLESHOOTING
Problem | Possible Reason | Solution |
No LCD display | After some | Press any key and the LCD should display |
but can hear | time, the LCD | again. |
sound | will turn off |
|
| Volume is | Adjust the volume control. |
LCD display but | turned down |
|
with no sound | The Headphone | Unplug headphones from the headphone |
| ||
| is connected | jack. |
No LCD or sound | Cable is plugged | Unplug the AV cable from the AV output |
but TV indicator | into AV jack | jack. |
light is ON |
|
|
| Incorrect TV | Make sure that the yellow plug of the |
| connection | AV cable is connected to the Video IN |
TV indicator ON |
| terminal (Usually yellow) of the TV. |
|
| |
but no picture | Incorrect TV | Make sure that the TV is set to “Video” |
on TV | mode selected | mode. Some TVs have several video |
|
| inputs – please make sure you selected the |
|
| video input that matches the video port |
|
| connected to the V.SMILE POCKET™ unit. |
TV or LCD display | Battery power | Replace battery. |
turns ON and | low |
|
OFF immediately |
|
|
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below:
•The name of your product or model number (the model number is typically located on the back or bottom of your product).
•The actual problem you are experiencing.
•The actions you took right before the problem occurred.
Internet : www.vtechkids.com
Phone :
CARE & MAINTENANCE / TECHNICAL SUPPORT
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