Huawei 31010EJH manual Troubleshooting, Problem Ensure that…

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15Troubleshooting

If you encounter any problem when using your phone, try to rectify the problem according to the following table. If the problem persists, contact the service provider or the dealer.

	Problem		Ensure that…
	The battery cannot be charged.		The charger is properly connected to
	The battery cannot be charged.		your phone and the power socket.
			your phone and the power socket.

	The phone cannot be powered			The battery power is sufficient.
	The phone cannot be powered			The battery is properly installed.
	on.			The battery is properly installed.
	on.			Press and hold		.
			
			

	You cannot make a call except			The phone number is correct.
	You cannot make a call except			You are in the network service area.
	an emergency call.			You have not enabled the call
				restriction function.

	Bad call quality.			The signal strength is strong enough.
	Bad call quality.			If you are staying indoors, move
				close to a window.
	During a call, the other side		The microphone is not covered.
	cannot hear your voice.		The microphone is not covered.
	cannot hear your voice.

	The signal strength is not			The antenna is in a good condition.
	strong enough or your phone is			Move close to a place with strong
	often off line.			signal strength.

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Contents Safety Precautions Trademarks and Permissions No Warranty Table of Contents MMS Security Getting to Know Your Phone Your PhoneKeys and Functions Press … To …Press … To … Screen Icons Icon DescriptionAlert type is Ring and Vibrate Installing the Battery Charging the Battery Getting StartedPowering On/Off the Phone Using the StylusStylus Operations Dragging and Flicking Standby Screen  Tap to lock the keypad Voice Services Making a CallAnswering a Call Hearing Aid Mode Operations During a Call Description On-Screen Keyboard Mode Text EntrySMS Writing and Sending a MessageReading a Message Select Messages SMS InboxWriting and Sending a Multimedia Message Receiving a Multimedia MessageSelect Messages MMS Create Message Viewing a Multimedia Message Select Messages MMS InboxContacts Adding a ContactSearching for a Contact Select Contacts Add NewPage Accessing @metro App StoreSM @metro App StoreSMApplications Shopping and Downloading Changing Your @metro App StoreSM Settings Using On-line HelpDisabled Apps Buying new appsWhat do I pay Demo AppsRestoring Apps Expired AppsAlarm Clock Enabling an Alarm ClockDisabling an Alarm Clock Select Tools AlarmsAdding a Playlist Playing MusicSelect Music Player Options Music Library or tap to Page Options menu Description Camera Taking a PictureViewing a Picture Page Taking a Picture in Self-Timer Mode Setting a Picture EffectTaking Pictures Sequentially Select Settings Security Settings Phone Lock Select Settings Security Settings Change Phone CodeSecurity Enabling or Disabling the Phone LockSelect Settings Phone Settings Auto Keyguard Locking the KeypadManually Locking the Keypad Automatically Locking the KeypadBluetooth Connection Sending Data Through a Bluetooth ConnectionReceiving Data Through a Bluetooth Connection Listening to Music Through a Bluetooth Stereo Headset Sending a Contact Through a Bluetooth Connection Other Bluetooth OperationsUsing the TTY Device Setting the TTY ModeTTY Operation Troubleshooting Problem Ensure that…Problem Ensure that… Electronic Device Medical DevicePotentially Explosive Atmosphere Traffic Security Operating EnvironmentSafety of Children Prevention of Hearing DamageAccessories Battery and ChargerCleaning and Maintenance Emergency Call Certification Information SARFCC Statement Hearing Aid Compatibility HAC regulations for Mobile phones Page Futurewei Technologies, Inc. Limited Warranty Page Page Limit of Liability Disclaimer of Warranty Contact Huawei