Tefal Actifry and Air Fryer Error Codes: Common Issues and Solutions

Problems

The food has not

been cooked

uniformly.

The chips are not crunchy enough.

The chips break during cooking.

The food stays on

the edge of the

pan.

Cooking fluids have

leaked into the

base of the appliance.

The LCD screen does not work.

The LCD displays shows «Er» (error).

The appliance

is abnormally noisy.

Causes	Solutions
You have not used the paddle.	Put it in position.
The food / chips have not been	Cut the food / chips all to the same size.
cut uniformly.
The paddle has been fitted	Call the customer Helpline below.
correctly but is not turning.
You are not using a potato	Choose a potato variety that is
variety that is recommended	recommended for chips such as Maris Piper
for chips.	or King Edwards or Rooster..
The potatoes are insuffciently	Wash potatoes for a long time to remove the
washed and/or not completely	starch, drain and dry very thoroughly before
dried.	cooking. They must be completely dry.
The chips are too thick.	Cut them more thinly. The maximum chip
	dimensions are 13 mm x 13 mm.
There is not enough oil.	Increase the amount of oil (see cooking
	table p. 6 to 7..
The filter is clogged.	Clean the filter.
The quantity is too large.	Reduce the amount of potatoes and adjust
	the cooking time.
	Comply with the maximum quantities shown
The pan has too much food.	on the cooking table.
	Reduce the amount of food.
Max level exceeded.	Reduce the quantities.
Faulty pan or paddle.	Check that the paddle is correctly positioned,
	otherwise call the customer Helpline below.
The max level has been	Observe the max level.
	Do not use ActiFry for making recipes with a
exceeded.
	high liquid content.
The appliance is not plugged in.	Plug the appliance in.
The lid is open.	Close the lid.
	Unplug the appliance, wait for 10 seconds,
The appliance is not	plug the appliance in again and press
functioning correctly.	button. If the LCD screen still shows Er, see
	the table of error codes p. 10..
You suspect there is a problem
in the way the appliance	Call the customer Helpline below.
motor is working.

TABLE OF ERROR CODES: ER.

		Check that all removable parts are
		fitted and correctly positioned (bowl
		ventilation output grid and removable
		filter, pan, lid).
Er. 1 or 2	The fan is not working.	Check that there are no foreign bodies in
		all of these removable parts.
		After checking that there are no foreign	EN
		bodies in the ventilation outlets, if the
		fault persists, call the customer Helpline.
	This error may appear if the	Leave the appliance at an ambient
		temperature of more than 15°C for one
	appliance has been stored for a
Er. 3		hour before starting it up again.
	long time at too low a
		If the fault persists, call the customer
	temperature.
		Helpline.
Er. 4	Your appliance has a fault in	Call the customer Helpline below.
	the temperature sensor.
	The voltage of your domestic
Er. 5	network is too low. Cooking	Contact your electricity supplier.
	performance may be altered.
	The voltage of your domestic
	network is too high; for safety
Er. 6	reasons your appliance should	Contact your electricity supplier.
	be protected against the risks
	of overheating.

PROTECT THE ENVIRONMENT

•Your appliance has been designed to run for many years. However, when you decide to replace it, remember to think about how you can contribute to protecting the environment.

•Before discarding your appliance you should remove the battery from the timer and dispose of it at a local civic waste collection centre (according to model).

•The Approved Service Centres will take back any old appliances you may have so that they can be disposed of in accordance with environmental regulations.

If you have any product problems or queries call our Customer Relations Team first for expert help and advice: Helpline: 0345 602 1454 - UK

(01)677 4003 - ROI

or contact us via our web site: www.tefal.co.uk

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