Using HP PC Hardware Diagnostics Uefi | HP Stream 7

7Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

To start HP PC Hardware Diagnostics (UEFI):

1.Turn off the tablet.

2.Press and hold the Volume down button.

3.While continuing to hold the Volume down button, press the power button to turn on the tablet. The Startup menu is displayed.

After the startup menu is displayed, release the Volume down button.

4.Press f2 at the bottom of the screen.

5.When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press the Volume down button.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version

1.Go to http://hp.com/go/techcenter/pcdiags.

2.Tap the UEFI Download link, and then select Run.

Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later versions

1.Go to http://www.hp.com.

2.Tap Support, located at the top of the page, and then tap Download Drivers.

3.In the text box, enter the product name, and then tap Go.

– or –

Tap Find Now to let HP automatically detect your product.

4.In the Diagnostic section, tap HP UEFI Support Environment.

– or –

Tap Download, and then select Run.

30 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)