Troubleshooting
Table 7 Troubleshooting
Problem
You want to reinstall the VSA
You cannot find the VSA with the CMC, and cannot recall its IP address.
You cannot configure RAID.
In Windows
If the Installation wizard freezes, reset the Hardware Acceleration in Windows.
Solution
1.Close your CMC session.
2.In the VI Client, power off the VSA.
3.
4.Copy fresh files into the virtual machine folder from the downloaded .zip file or distribution media.
5.Open VMware and begin again.
Open the Configuration Interface. Navigate to the Network Settings window to verify the IP address.
Verify that the VSA has a virtual disk configured on SCSI 1:0. VSAs use SCSI 0:0 and 0:1 for operating system disks. They use the disk configured for SCSI 1:0 for SAN data storage. If no SCSI disk is configured for SCSI 1:0 then RAID cannot be configured on the appliance.
1.Open the Windows Display Settings→Advanced settings→Troubleshoot tab.
2.Move the Hardware Acceleration slider to one notch above None.
3.Click OK, and then OK again to leave the Properties dialog.
4.Restart the Installation wizard.
In Linux
If the installer does not start automatically
In VI Client
You do not have the cursor or the keyboard available.
Run CMC_Installer.bin again.
If your cursor is missing, you are in console mode. Press
You want to see your VSA, but the window is black.
•You are in the console view of the guest window. Change to the Summary view.
•Your console window has timed out. Click in the window with the mouse and then press Backspace.
Table 8 Troubleshooting
Problem
You want to reinstall the VSA
You cannot find the VSA with the CMC, and cannot recall its IP address.
Solution
Using the
1.Close your CMC session.
2.In the
3.
4.Optional: Delete the .vhd files to recover the disk space.
5.Rerun the .exe file and reinstall the VSA.
6.Open the
Open the Configuration Interface. Navigate to the Network Settings window to verify the IP address.
18 Getting started with HP StoreVirtual Storage