Protect your business beyond the warranty, Warranty

QuickSpecs

HP StorageWorks 2000fc G2 Modular Smart Array

Service and Support, HP Care Pack, and Warranty Information

Warranty	Three-year limited warranty
	Three years parts exchange
	Next Business day delivery

Enclosures, Hard drives, and Options for the MSA2000fc carry their own warranty. Refer to HP's Limited Warranty Statement for more information.

The MSA2000fc has been designed with customer self repairable parts to minimize repair time and provide greater flexibility in performing defective parts replacement. Please refer to HP's limited warranty Statement and parts replacement instructions for further details.

http://h18006.www1.hp.com/products/storageworks/warranty.html

Products included in various Kits carry their own individual warranties.

NOTE: The warranty of the hard drive options purchased with the MSA2000fc product is different for SAS hard drives versus SATA hard drives. SAS hard drive options have a three year warranty and SATA hard drives options have a one year warranty.

HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage.

Your storage is evolving. Get scalable support that evolves with it. HP Care Pack Services is an easy-to-buy, easy-to-use portfolio of packaged services covering your lifecycle needs. You can rely on our highly skilled, HP certified professionals to offer a breadth of expertise across leading storage technologies, and work side by side with you for optimal results. Push services beyond expectations and choose support that meets the changing needs of your business with the same reliability, scalability and flexibility you demand of your storage.

Protect your business beyond the warranty

Standard warranty protects against product defects and some causes of downtime. HP Care Pack Services helps you proactively guard against unplanned downtime which can reduce your productivity and profitability. By using a standard approach to warranty uplifts, such as HP Care Pack Services, customers can be more sure of consistency of operations for both mission-critical and standard business computing.

Extending warranties with HP Care Pack Services

The key to normalizing the warranty of combined solutions-is making service uplift simple: HP Care Pack Services. This portfolio of predefined packages, extending across the entire IT lifecycle, offering consulting, education, technical support, optimization, risk assessment, and more. It's entirely flexible allowing customers to extend the cover to the precise level of support required. Customer's standard hardware warranty, for example, can be upgraded to next-business-day response, to same-day coverage, or even to a committed six-hour call-to-repair service available 24 hours every day of the week.

Provide consistent, predictable levels of support across your entire department or business

Give you direct access to proven technical and problem-solving expertise

Offer a choice of response-time and repair-time commitments

Are available whenever and wherever you do business

For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Choose the support levels that meet your business requirements, from basic to mission-critical. http://www.hp.com/hps/storage

NOTE: Care Pack Services availability may vary by product and country.

DA - 13187 EMEA — Version 2 — February 10, 2009

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