HP 2000fc ESupport, Support Portal, Customer Technical, Training, HP Services Awards, Information

QuickSpecs

HP StorageWorks 2000fc G2 Modular Smart Array

Service and Support, HP Care Pack, and Warranty Information

eSupport	HP eSupport is a portfolio of technology-based services that assist you with managing your business
	environment - from the desktop to the data center.
	Support Portal
	The HP support portal provides one-stop access to the information, tools and services you need to
	manage the daily operations of your IT environment.
	Features include:
	Access to self-solve tools (including search technical knowledge base)
	Efficient logging and tracking of support cases
	Collaboration with other business and IT professionals
	Download of patches and drivers
	Access to diagnostic tools
	Proactive notification of relevant information
	Access to certain features of the support portal requires an HP service agreement. To access the support
	portal, visit: http://www.hp.com/support
	Remote Support Technology (RST)-HP Remote Support Pack
	Taking a more proactive approach to IT support, the HP Remote Support pack plug-in module easily
	integrates with HP Systems Insight Manager to provide a powerful, unified "single pane of glass" solution
	for onsite and remote management.
	HP Remote Support Pack enhances HP Systems Insight Manager with intelligent event diagnosis plus the
	automatic submission of hardware event notifications securely to HP support, including acknowledgment
	and status returns. It adds remote configuration collections to allow the delivery of assessment and
	proactive services for your SAN storage and HP-UX environments.
Customer Technical	Consider education as an integral part of your strategy to get the best return on investment for your HP
Training	storage solution. HP offers a variety of training courses on storage software, networking, archiving and
	disk storage systems. Our classes are available in many delivery modalities from traditional instructor-led
	courses at one of our 80 training centers worldwide to on-site training customized to your needs or
	online. www.hp.com/learn/storage
HP Services Awards	HP Services continues to be recognized for service and support excellence by customers, partners,
	industry organizations and publications around the world. Recent honors and award reflect our services
	team's dedications, technical expertise, professionalism and uncompromising commitment to customer
	satisfaction. For a list of all our awards, please visit http://h20129.ww2.hp.com/services/cache/77318-
	0-0-225-121.html.
Additional Services	For more information about HP Care Pack Services for Storage, please visit:
Information	http://www.hp.com/hps/storage
	If you have specific questions, contact your local HP representative. Contact information for a
	representative in your area can be found at "Contact HP" http://www.hp.com

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