How to contact HP

5 Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you call contact HP:

•Software product name

•Hardware product model number

•Operating system type and version

•Applicable error message

•Third-party hardware or software

•Technical support registration number (if applicable)

Use the following methods to contact HP technical support:

•In the United States, see the Customer Service / Contact HP United States website for contact options

http://welcome.hp.com/country/us/en/contact_us.html

•In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.

•In other locations, see the Contact HP Worldwide website for contact options: http://welcome.hp.com/country/us/en/wwcontact.html

Security bulletin and alert policy for non-HP owned software components

Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes included in HP products. HP discloses that the non-HP owned software components listed in the Insight Management end user license agreement (EULA) are included with Insight Management. The EULA is included with the Insight Management Installer on Insight Management DVD #1.

HP addresses security bulletins for the software components listed in the EULA with the same level of support afforded HP products. HP is committed to reducing security defects and helping you mitigate the risks associated with security defects when they do occur.

When a security defect is found, HP has a well defined process that culminates with the publication of a security bulletin. The security bulletin provides you with a high level description of the problem and explains how to mitigate the security defect.

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/country/us/en/contact_us.html

Registering for software technical support and update service

Insight Management includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates.

10 Support and other resources

Matrix Operating Environment Software specifications

HP Matrix Operating Environment (MOE) is an innovative software platform designed to deliver efficient management and orchestration of IT resources across physical, virtual, and cloud infrastructures. It provides a comprehensive solution for organizations that require a robust and flexible environment to manage their IT operations seamlessly.

One of the main features of HP MOE is its ability to optimize resource utilization by automating the provisioning and management of infrastructure components. This includes the ability to rapidly deploy servers, storage, and networking resources in a manner that meets the dynamic needs of modern businesses. This automation significantly reduces the time and effort required for manual configurations, enabling IT teams to focus on strategic initiatives rather than routine tasks.

The software offers a unified management interface that provides visibility into the entire IT environment. Users can monitor performance metrics, track resource allocation, and manage workflows through a single dashboard. This centralized control not only simplifies operations but also enhances decision-making capabilities by providing real-time insights into system health and performance.

Another critical characteristic of HP MOE is its support for both physical and virtual resources. The platform is designed to seamlessly integrate with existing infrastructure, making it easier for organizations to adopt virtualization and hybrid cloud strategies. Its compatibility with industry-standard hypervisors allows businesses to leverage their current investments while taking advantage of the benefits of virtualization.

HP MOE incorporates advanced technologies such as automation scripts, APIs, and tools for workload balancing. This technological backbone enables organizations to implement elasticity in their environments, allowing them to scale resources up or down based on demand. The software also supports a service-oriented architecture, facilitating integration with other enterprise applications and systems.

Security is a top priority in the design of HP MOE. The software provides robust security features that ensure data integrity and protect against unauthorized access. This includes role-based access controls, encryption, and compliance reporting, all of which contribute to a secure operating environment.

In summary, HP Matrix Operating Environment Software is a powerful solution that addresses the complexities of managing modern IT resources. Its key features include automation, unified management, support for physical and virtual environments, and strong security measures. With its ability to enhance efficiency and streamline operations, HP MOE is an essential tool for organizations looking to stay competitive in an increasingly digital landscape.