HP Dynamic Root Disk (DRD) manual Support and other resources, Contacting HP

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9 Support and other resources

This chapter contains support information and the available resources for the HP Dynamic Root Disk software product.

9.1 Contacting HP

Before you contact HP

Be sure to have the following information available before you call contact HP:

•Technical support registration number (if applicable

•Product serial number

•Product model name and number

•Product identification number

•Applicable error message

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

•See the Contact HP worldwide (in English) webpage (http://www8.hp.com/us/en/ hp-information/summary/ww-contact-us.html).

For HP technical support:

•In the United States, for contact options see the Contact HP United States webpage (http:// welcome. hp.com/country/us/en/contact_us.html). To contact HP by phone:

—Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

—If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www8.hp.com/us/en/ business-services/it-services.html?compURI=1077422).

•In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/country/us/en/wwcontact_us.html).

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/country/us/en/contact_us.html

After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.

Documentation feedback

Your comments and suggestions regarding product features can help HP develop future versions of the Dynamic Root Disk Software. HP is also interested in receiving feedback to improve documentation.

Please use the following web page to send feedback to HP: http://www.hp.com/bizsupport/ feedback/ww/webfeedback.html.

If you are providing documentation feedback, include the document title and manufacturing part number. All submissions become the property of HP.

9.1 Contacting HP 45

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Contents Dynamic Root Disk A.3.10.* Administrators Guide Document Part Number DRD Version Supported Operating Systems Table of Contents DRD commands Troubleshooting DRD Support and other resourcesRehosting and unrehosting systems Glossary IndexList of Figures List of Examples About Dynamic Root Disk Commands overviewConceptual overview TerminologyDownloading and installing Dynamic Root Disk Active system image Cloning the active system imageLocating disks Locating disks on HP-UX 11i v2 systems# /usr/sbin/ioscan -fnkC disk Locating disks on HP-UX 11i v3 Integrity systems# /usr/sbin/ioscan -m dsf Using other utilities to determine disk availability Using DRD for limited disk availability checksChoosing a target disk Creating the clone Using drd clone to analyze disk sizeCloning the active system image Success Error Example 2-7 The drd clone command outputAdding or removing a disk Example 2-8 The drd clone command output for SAN diskDRD-Safe commands and Packages Swinstall Swremove Swlist Swmodify Swverify SwjobUpdating and maintaining software on the clone Kctune Update-ux View Kcmodule Kconfig Mkkernel Swm job Updating and managing patches with drd runcmdDRD-Safe patches and the drdunsafepatchlist file Patches with special installation instructions Updating and managing products with drd runcmdSpecial considerations for firmware patches Viewing logs Mounting the inactive system image Accessing the inactive system imagePerforming administrative tasks on the inactive system image Enter the patches into a file such as Unmounting the inactive system image Compare vxconfigbackup with the clone copyUnmounting the inactive system image Page Quick start-basic synchronization OverviewDrd sync command Determining the list of files in the booted volume groupTrimming the list of files to be synchronized Files that have changed on the clone Copying the files to the inactive clone image Drd sync system shutdown script Page Preparing the inactive system image to activate later Activating the inactive system image# /opt/drd/bin/drd activate Undoing activation of the inactive system image # /usr/bin/more /stand/bootconf l /dev/dsk/c2t0d0s2Activating the inactive system image Undoing activation of the inactive system image Page Rehosting and unrehosting systems Rehosting overviewRehosting examples Example 7-1 Provisioning a new system Rehosting a mirrored image# rm /var/opt/drd/registry/registry.xml Unrehosting overviewPage Troubleshooting DRD Page Contacting HP Support and other resourcesNew and changed information in this edition Locating this guideRelated information Typographic conventions Find1 Page DRD commands DRD command syntaxDrd activate command Ignoreunmountedfs=truefalse HAalternatebootdisk=blockdevicespecialfileLogfile=/var/opt/drd/drd.log Logverbosity=4Reboot=truefalse Drd clone commandVerbosity=3 Default Copyautofile optionCopyautofile=truefalseblockdevicespecialfile TtargetdevicefileEnforcedsa=truefalse Drd deactivate command Drd mount command Example A-1 File system mount points Drd rehost command Devicespecialfile -v-xextended option=value -x-?-Xoptionfile Extended options Drd runcmd command Extended options Drd status command Alternatebootdisk=blockdevicespecialfile Usr/sbin/swlist -l file, or Drd sync commandExcludelist= Drd umount commandAlternatebootdisk=blockdevicespecialfile Drd unrehost command Fsysteminformationfile Mirrordisk=blockdevicespecialfile Page Glossary Booted systemSystem image Index Idisk partition, 10, 11 inactive system file system