Chapter 5
Getting assistance
In order to get the best from your HP product, please consult the following standard HP support offerings:
1.Please consult the product documentation that came with the product.
–Review the troubleshooting section or electronic Help of this manual/CD.
–Review the electronic Help section within the software.
2.Visit the HP online support at www.hp.com/support or contact your point of purchase.
HP online support is available to all HP customers. It is the fastest source for up-
–Fast
–Software and driver updates for your product
–Valuable product and troubleshooting information for technical issues
–Proactive product updates, support alerts, and HP newsletters (available when you register your product)
3.HP support by phone
–Support options and fees vary by product, country and language.
–Fees and policies are subject to change without notice. Please check the Web site www.hp.com/support for the latest information.
4.Post-warranty period
After the limited warranty period, help is available online at www.hp.com/support.
5.Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your point of purchase or check the HP Care Pack Services at www.hp.com/support.
6.If you already purchased an HP Care Pack Service, please check the support conditions in your contract.
18 | HP Scanjet G4000 series |