HP P1000 manual Common Macintosh problems, 4Problems with Mac OS

Page 87

Common Macintosh problems

Table 7-4Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The software might not have been installed or was installed incorrectly.

Make sure that the PM and PE plug-ins are in the following hard-drive folder: Library/Printers/hp/laserjet/<product_name>. If necessary, reinstall the software. See the Getting Started Guide.

The device name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The device might not be ready.

Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous or Bonjour is selected, depending on the type of connection that exists between the device and the computer.

The wrong device name, IP address, or Rendezvous or Bonjour host name is being used.

Print a configuration page to check the device name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the device name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

 

 

The printer driver does not automatically set up your selected device in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The device might not be ready.

Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The software might not have been installed or was installed incorrectly.

Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the Getting Started Guide.

The PostScript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/

Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide.

The device might not be ready.

Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

 

 

ENWW

Common Macintosh problems 77

Page 86 Page 88
Image 87
Page 86 Page 88
Contents User Guide Page HP LaserJet P1000 and P1500 Series Trademark Credits Copyright and LicenseTable of contents Managing and maintenance Supported paper and other mediaPrint tasks Problem solving Appendix B Service and support Appendix a Accessories and consumables105 Viii Product information First Page Out 8 seconds Product configurationsHP LaserJet P1006/P1009 only HP LaserJet P1000 Series HP LaserJet P1500 SeriesBenefit Supporting features Product featuresHP LaserJet P1000 Series Identify product partsIdentify product parts HP LaserJet P1500 SeriesEnww Control panel HP LaserJet P1000 Series HP LaserJet P1500 Series Enww Product software Supported operating systems TCP/IP Enww To connect the device to your network Device connectionsUSB connections Network connections HP LaserJet P1500 network models onlyInstall the software for the network device To access the printer properties online Help Software for WindowsWindows printer drivers Printer To install printer software for Windows 2000 and XPEmbedded Web server HP LaserJet P1500 network models only Printers and Other HardwarePrint Software for MacintoshMacintosh printer drivers Two-sided printingOn the Presets pop-up Enww Supported paper and other media Understand media use Supported media sizes Size is DimensionsSelect print media Media that can damage the deviceMedia to avoid Transparencies Special media for printingEnvelopes LabelsHeavy paper Letterhead or preprinted formsPrint tasks Print-quality settings Main input tray Load mediaEnww Letterhead Be printed on face up Print on special mediaChange print driver to match your media size and type Print Types and tray capacityEnww Enww Printing booklets Printing watermarks Printing mirror images Canceling a print job Enww Managing and maintenance Replace the print cartridge Replace the print cartridge Supplies Status ConfigurationPrinter information pages DemoOpen the embedded Web server Embedded Web server HP LaserJet P1500 network models onlyLinks Settings tabInformation tab Networking tabSupplies storage guidelines Manage suppliesSupplies life Check and order suppliesRedistribute toner HP policy on non-HP suppliesHP anti-counterfeit supplies Web site Clean the print-cartridge area Clean the deviceEnww Clean the device paper path Change the pickup roller Change the pickup roller Enww Clean the pickup roller Change the printer separation pad Change the printer separation pad Enww EconoMode Enww Problem solving Is the Ready light on? Problem-solving checklistIs the device set up correctly? Can you print a configuration page?Yes Is the print quality acceptable?Is the device communicating with the computer? Does the printed page look like you expected?Contact HP support Status-light patterns ReadyProcessing Data HP LaserJet P1500 Series Manual Feed or Continuable ErrorFatal Error HP LaserJet P1000 SeriesToner Missing Toner LowClearing jams Typical media jam locationsRemoving a jammed To clear a jam in the print-cartridge area Enww Dropouts Improve print qualityLight print or faded Toner specksVertical lines Gray backgroundToner smear Loose toner Vertical repetitive defectsMisformed characters Toner-scatter outline SkewCurl or wave Wrinkles or creasesProblem Cause Solution Media problem-solving Format is different than on another HP LaserJet printer Printed page is different from what appeared on screen Garbled, incorrect, or incomplete text Missing graphics or text, or blank pagesGraphics quality Problem Solution Printer software problems4Problems with Mac OS Common Macintosh problemsHardware troubleshooting Software troubleshootingClick the Entire Contents link Network-setup problem-solvingEnww Accessories and consumables Description or use Order number Order supplies and accessoriesService and support Hewlett-Packard limited warranty statement Customer self repair warranty service HP Software License Terms Hewlett-Packard software license agreementLimited warranty for print cartridges and image drums HP Customer Care Online troubleshooting toolsHP service agreements HP Care Pack Services and Service Agreements Availability of support and serviceGuidelines for repacking the device Enww Device specifications Product model Printing Ready PowerSave OffVolt models Recommended1 Operating1 Storage1 Product model Printing2 Ready2 PowerSave OffHP LaserJet P1000 Series HP LaserJet P1500 SeriesRegulatory information FCC compliance Declaration of Conformity HP LaserJet P1503/P1504/P1505/P1506 Series Korean EMI statement Laser safety statementRegulatory statements Canadian DOC regulationsLaserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland六价 铬 CrVI 溴溴 苯 PBB Substances Table ChinaEnvironmental product stewardship program Return and recycling instructions PaperMaterial restrictions Material Safety Data Sheet Msds For more information Index Msds Enww 104 Windows Driver settings Driver, installing Index Page CB410-90992* *CB410-90992
Related manuals
Manual 2 pages 17.43 Kb
Top Page Image Contents