HP 400 manual Product does not print or it prints slowly

Page 230

The product does not print or it prints slowly

The product does not print

If the product does not print at all, try the following solutions.

1.Make sure the product is turned on and that the control panel indicates it is ready.

◦If the control panel does not indicate the product is ready, turn the product off and then on again.

◦If the control panel indicates the product is ready, try sending the job again.

2.If the control panel indicates the product has an error, resolve the error and then try sending the job again.

3.Make sure the cables are all connected correctly. If the product is connected to a network, check the following items:

◦Check the light next to the network connection on the product. If the network is active, the light is green.

◦Make sure that you are using a network cable and not a phone cord to connect to the network.

◦Make sure the network router, hub, or switch is turned on and that it is working correctly.

4.Install the HP software from the CD that came with the product. Using generic printer drivers can cause delays clearing jobs from the print queue.

5.From the list of printers on your computer, right-click the name of this product, click Properties, and open the Ports tab.

◦If you are using a network cable to connect to the network, make sure the printer name listed on the Ports tab matches the product name on the product configuration page.

◦If you are using a USB cable and are connecting to a wireless network, make sure the box is checked next to Virtual printer port for USB.

6.If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem.

7.If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.

204 Chapter 2 Solve problems

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Contents M375 M475 Page Page Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Enww Solve problems 111 135 Load Tray 1 Type SIZE, Press OK to use available media Enww Enww 218 Parts and diagrams 245 291 279289 Enww Index 313 List of tables Xviii List of figures 35 Remove the rear door simplex product 1 74 Reinstall the left cover 1 137 Remove the fuser 1 101  Rollers 124 Xxiv Removal and replacement Introduction Removal and replacement strategyRemoval and replacement strategy Electrostatic discharge Required toolsDescription Size Part Number Types of screwsCommon fasteners After performing service Service approachBefore performing service Test 2 copy-quality test Post-service testsTest 1 print-quality test Test 3 fax-quality test fax models onlyParts removal order 2Parts removal order 13Parts removal order 2 Removal and replacement Transfer roller Removal and replacement proceduresRollers and pads Pickup roller Tray 2 and Tray 4Remove the pickup roller 1 5Remove the pickup roller 2 Removal and replacement Separation roller Trays 2 or 6Remove the pickup roller 1Enww Reinstall the separation roller 9Reinstall the separation rollerDocument feeder pickup roller assembly Pickup roller and separation pad Tray 13Remove the Tray 1 pickup roller 2 Removal and replacement 15Remove the Tray 1 separation pad Main assemblies Print-cartridge drawerEnww Dimm cover Right cover 22Remove the right cover 3 Removal and replacement Document feeder input tray 24Remove the document feeder input tray 2Scanner assembly 25Remove the scanner assembly 1 Remove four screws calloutEnww Right-front cover and power button Enww 30Remove the rear-upper cover 2 Removal and replacement Rear-upper cover duplex productPaper-feed guide assembly 32Remove the feed assembly 2Rear-door stopper and link caps simplex product Rear door simplex product 36Remove the rear door simplex product 2Enww Rear door duplex product 40Remove the rear door duplex product 2Enww Remove the rear cover and feed guide simplex product Rear cover and feed guide simplex productBefore proceeding, remove the following components Remove three screws callout Enww Enww Rear-lower cover and rear-door links duplex product Enww Enww Enww Rear-door rib assembly duplex product Remove the rear-door rib assembly duplex productEnww Link guide 58Replace the link guide simplex productsControl panel and right-arm mount Reinstall the control panel and right-arm mount 63Reinstall the control panel and right-arm mount 1Enww Upper-cover assembly Remove the upper-cover assemblyEnww Reinstall the upper-cover assembly 69Reinstall the upper-cover assembly 2Enww Left cover Remove the left cover73Remove the left cover 3 Removal and replacement Reinstall the left cover 75Reinstall the left cover 2Front-door assembly Remove the front-door assembly78Remove the front-door assembly 3 Enww Enww Push the black-plastic arm into the product 85Remove the front-door assembly 10 Reinstall the front-door assemblyEnww Intermediate transfer belt ITB 89Remove the ITB 291Remove the ITB 4 Removal and replacement 93Remove the ITB 6 Diagnostics Reinstall the ITBDrum motor M1 and developer motor M2 95Remove motor M1 and motor M2 196Remove motor M1 and motor M2 2 Removal and replacement 97Remove motor M1 and motor M2 3 Release one tab callout 100Remove motor M1 and motor M2 6 Reinstall the drum motor M1 and developer motor M2 Intermediate PCA Remove the formatter PCA and fax PCA Formatter PCA and fax PCAReplacing the formatter PCA before the DC controller PCA 104Remove the formatter 1 of 4 base model 106Remove the formatter 3 of 4 base model Wireless PCA 108Remove the wirelss PCA 1 Remove the wireless PCA calloutBefore you proceed, remove the following components DC controller PCAReplacing the DC controller PCA before the formatter PCA Remove the DC controller PCA 110Remove the DC controller PCA 1Enww Fuser-motor assembly Remove the fuser-motor assemblyEnww Enww 117Remove the fuser-motor assembly 6 Reinstall the fuser-motor assemblyHigh-voltage power-supply PCA Remove the high-voltage power-supply PCAEnww Enww Color-misregistration sensor assembly Remove the color-misregistration sensor assembly126Remove the color-misregistration sensor assembly PCA 3 127Remove the color-misregistration sensor assembly PCA 4 Reinstall the color-misregistration sensor assemblyEnww Fan FM1 131Remove the fan FM1 2 USB PCA fax/memory-card models Remove the USB PCADuplex-reverse drive assembly Remove the duplex-reverse drive assemblyRelease the wire harnesses from the retainer callout 136Remove the duplex-reverse drive assembly 4 Fuser Remove the fuser 137Remove the fuser 1Enww 141Remove the fuser 5 142Remove the fuser 6 144Remove the fuser 8 Reinstall the fuser 145Reinstall the fuser Removal and replacementPaper-delivery assembly Remove the paper-delivery assemblyEnww 149Remove the paper-delivery assembly 4 Tray cassettes and optional Tray 3 assembly Solve problems Solve problems checklist Menu map Print a menu mapGeneral topic Questions Troubleshooting processPretroubleshooting checklist Power-on checks LED diagnostics Troubleshooting toolsComponent diagnostics Test the control-panel display Component testsControl-panel tests Test the control-panel buttonsDiagrams Plug/jack locationsDC controller PCA Location of connectorsConnector Board Enww 1Major components Location of major componentsMajor components Enww Motors and fans 2Solenoid, sensors, and motorsRollers Item DescriptionPCAs PCAsOptional 250-sheet cassette 5Optional 250-sheet cassetteGeneral timing diagram General circuit diagram 129 Asic diagram HVT / Toneremp Driver PCA1-1 Environment Sensor Diagram FSR diagramService Print quality troubleshootingPrint the Configuration Internal print quality test pagesPrint the Service Print-quality troubleshooting toolsClean the paper path Print the cleaningCalibrate the product Setup MenuControl panel menus Calibrate the product from the control panelHP Web Services menu Menu item DescriptionReports menu Quick Forms menu Menu item Sub-menu item DescriptionFax Setup menu Menu item Sub-menu item DescriptionMenu item Sub-menu item Private Receive Off System Setup menu Side on the first side of a two-sided Adjust Tray X1 ShiftUse the Y Shift setting to center the image from top to Bottom onProduct Security Disable FaxOff Supply Settings Black Cartridge Very Low Setting Prompt USB Flash DriveLow Threshold Cyan Enter percentage Magenta Color Cartridges Very Low Setting StopPrint Black YellowCourier Font Regular Store Usage Data On SupplyNot on Supply Dark Color CopyService menu Install Off RestoreDefaults HP Smart Network Setup menu Sets the product so that it communicates only with Web Function specific menusCopy menu ID CopySpecifies the paper size and type Fax menu Displays pending fax jobs, JobsOpens the Fax Setup menu Scan menuControl panel message types 10.100X Supply Memory ErrorInterpret control panel messages Control panel messagesScanner Error Error, Turn off then onFuser Error Black Cartridge Low Fan Error, Turn off then onError Turn off then on Black in wrong position Canceled scan. Clear documentCanceled send. Clear document Black Very LowCyan in wrong position Communication errorCyan Cartridge Low Cyan Very LowDocument feeder door is open Device error, press OKDevice is busy. Try again later Document feeder jam. Clear and reloadDocument feeder mispick. Reload Engine Communication ErrorEngine error. Press OK to continue Door openFax is busy. Redial pending Fax is busy. Canceled sendFax receive error Fax Send error Fax storage is full. Canceling the fax receiveInstall color cartridge Fax storage is full. Canceling the fax sendGenuine HP supply installed Fit to Page on flatbed onlyJam in area, Open door and clear jam Invalid driver Press OKInvalid entry Jam in Tray 1, Clear jam and then press OKMagenta Cartridge Low Load Tray 1, Plain Size / Cleaning mode, OK to startLoad tray X Press OK for available media Magenta in wrong positionMemory is low. Press OK Manual Duplex Load Tray 1, Press OKManual feed Size TYPE, Press OK to use available media Memory is low. Try again laterMisprint, Press OK No fax answer. Canceled sendMemory low Only 1 copy made. Press OK to continue No dial toneNo fax answer. Redial pending No fax detectedRemove shipping lock from color cartridge Print failure, press OK. If error repeats, turn off then onScanner error #, Turn off then on Remove shipping locks from cartridgesScanner reserved for PC scan Scanning error Cannot connectSettings cleared Unexpected size in tray # Load size Press OKUsed color in use Used color installed, to accept press OKUnsupported color Press OK to continue Used supplies in useYellow Very Low Event-log messagesYellow in wrong position 7Event-log messages Print the event logEvent log messages Event code DescriptionTroubleshooting tools 177 Event-log-only messages Description SolutionEvent-log messages Event code Description Solution 8Event-log-only messagesJam locations Clear jamsCommon causes of jams Clear jams from the document feeder Enww Clear jams in Tray Enww Enww Clear jams in Tray Clear jams in the fuser area Clear jams in the output bin Clear jams in the duplexer duplexing models only Enww Product does not pick up paper Solve paper-handling problemsProduct picks up multiple sheets of paper Print quality examples Solve image-quality problemsProblem Cause AaBbCc Problem Cause Solution Severity of the defect Color image defects Continue BlackAaBbCc Clean the paper path Clean the productClean the pickup and separation rollers Clean the paper path from the product control panelClean the scanner glass strip and platen Clean the document feeder pickup rollers and separation pad Clean the touch screen Solve performance problems Factors affecting print performancePrint speeds Product does not print or it prints slowly Product does not printProduct prints slowly Solve network problems Solve product connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Solve wireless network problemsComputer or workstation might be set up incorrectly Wireless connectivity checklist Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless network is not functioningSecondary service menu Service mode functionsService menu Service menu settings9Secondary service menu Open the secondary service menuSecondary service menu structure Scan Calibration CalibrateNvram initialization Product resetsRestore the factory-set defaults Enww Solve fax problems Fax troubleshooting checklistEnww Document feeder door is open. Canceled fax Fax error messagesCommunication error Fax is busy. Canceled sendFax receive error Fax is busy. Redial pendingFax Send error Fax storage is full. Canceling the fax receiveNo dial tone Fax storage is full. Canceling the fax sendNo fax answer. Canceled send No fax answer. Redial pending No fax detectedEnww Code number View and interpret fax error codesTroubleshoot fax codes and trace reports Fax logs and reports Fax trace reportPrint all fax reports Print individual fax reportsSet the fax-error-correction mode Change error correction and fax speedSet the fax error report Communication error. message displays Solve problems sending faxesAn error message displays on the control panel Change the fax speedOpen the Error Correction menu Fax is busy. message displays No fax answer. message displaysDocument feeder paper jam Fax storage is full. message displaysFaxes can be received, but not sent Unable to use fax functions from the control panelUnable to use speed dials Unable to use group dialsEnww Fax has a dedicated phone line Solve problems receiving faxesFax does not respond An answering machine is connected to the productVoice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected. message displays Open the Advanced Setup menu Open the Fax Resolution menu Cannot send or receive a fax on a PBX line Sender receives a busy signalFax is received but does not print Solve general fax problems Faxes are sending slowlyFax quality is poor Fax cuts off or prints on two pagesEnww Product updates Enww Parts and diagrams Orderable parts Order parts by authorized service providersWhole unit replacement Related documentation and software 5Related documentation and softwarePart number Cartridge number Description Supplies and accessoriesService parts How to use the parts lists and diagrams Scanner and document feeder main assemblies Scanner and document feeder main assemblies Description Part number Qty2External panels and covers Parts and diagrams CoversCovers 1,2 Internal assemblies Internal assemblies 18Internal assemblies 1 Internal assemblies 2 4Internal assemblies 29Internal assemblies 2 Internal components 3 5Internal assemblies 310Internal assemblies 3 Internal assemblies 4 A0311Internal assemblies 4 Internal assemblies 5 7Internal assemblies 512Internal assemblies 5 Internal assemblies simplex models 8Internal assemblies simplex models13Internal assemblies simplex models Internal assemblies duplex models 9Internal assemblies duplex models14Internal assemblies duplex models Description Part numberPCAs 10 PCAsPCAs Input devices Sheet paper feeder optional Tray16250-sheet paper feeder optional Tray Alphabetical parts list 17Alphabetical parts listInternal assemblies 4 Internal assemblies 5Paper pickup assembly RM1-8045-000 Numerical parts list 18Numerical parts listRL1-3053-000 Motor, developer DC M1 RM1-8051-000 Paper-pickup guide assembly duplex Enww Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyHewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL Customer support LJColorMFPM475Product specifications Table B-2Environmental specifications1 Physical specificationsTable B-1Physical specifications Product Height Depth Width WeightRegulatory information Environmental product stewardship program Power consumptionFCC regulations Protecting the environmentPlastics Toner consumptionPaper use HP LaserJet print suppliesSingle returns Non-U.S. returnsMultiple returns more than one cartridge Shipping Residents of Alaska and HawaiiPaper Material restrictionsChemical substances Material Safety Data Sheet Msds For more information Supplementary Information Declaration of conformityManufacturers Name Manufacturers Address For regulatory topics only Boise, Idaho USAOctober Enww Declaration of conformity wireless models Volatile memory Certificate of volatilityTypes of memory Non-volatile memoryVcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement JapanEMC statement Korea Laser statement for Finland Luokan 1 laserlaiteGS statement Germany Restriction on Hazardous Substances statement UkraineNew Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products USTelephone Consumer Protection Act US Industry Canada CS-03 requirementsEnww Additional statements for wireless products Korean statement Enww Enww Symbols/Numerics 2ndary service menu IndexJams MsdsUSB Control-panel tests 117 Curled media Demo 116 Diagrams 121 288 Macintosh customer support Material Safety Data Sheet Enww Page CE863-90966* *CE863-90966
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