4 Technical information
Technical support
Please refer to your camera electronic User Guide for support procedures and contact information.
Troubleshooting
Note For additional troubleshooting information, please see the Troubleshooting section in your camera electronic User Guide.
Problem | Possible cause | Solution |
The camera batteries will not charge, and the camera charging light is on.
The camera batteries will not charge, and the camera charging light is off.
The camera is not recognized by the computer when it is in the dock.
Batteries in the camera are not rechargeable.
The camera has not been left in the dock long enough.
Battery voltage is too low for charging to start.
The camera is not securely in the dock.
The camera dock does not have electrical power.
The dock is connected to the computer through a USB hub or the USB port on the front of the computer.
The USB cable connecting the dock to the computer is bad.
Install rechargeable batteries (either Lithium Ion or NiMH as required by your camera).
Make sure the camera has been left in the camera dock for at least 4 to 6 hours to charge completely, and the charging light has stopped blinking.
The camera will not attempt to charge batteries that may be damaged or over- discharged. If the battery will not charge sufficiently, it is likely that the battery is bad. Purchase new rechargeable batteries and try again.
Make sure the camera is inserted completely into the dock.
Confirm that the power cord is plugged into the dock. Check that the dock power light blinks when the camera is in the dock.
Connect the USB cable directly to one of the USB ports on the computer.
If your camera has a USB connector, try connecting the camera directly to the computer using the cable that
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