HP 2009M/V/F, 1859M, 2309M/V, 2159M/V Troubleshooting, Solving Common Problems, Problem Solution

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A

Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

Problem

Solution

 

 

Power LED is not on.

Make sure the Power button is on, and the power cord is properly connected to a grounded

 

power outlet and to the monitor.

 

Select Management in the OSD menu, and then select Bezel Power LED. Check if the

 

Bezel Power LED option is set to Off and, if so, set to On mode.

 

 

Screen is blank.

Connect the power cord. Turn on the power.

 

Connect the video cable properly. See “Setting Up the Monitor” for more information.

 

Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.

 

 

Screen is black or displaying

Check if your monitor and computer support HDCP.

at a lower resolution while

Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support

displaying high-definition

 

(HD) content.

 

 

 

Image appears blurred,

Press the Auto/Select button on the monitor front panel. If this does not correct the image, press

indistinct, or too dark.

the Menu button to open the OSD menu, and adjust the brightness and contrast scales.

 

 

Image is not centered.

Press the Menu button to access the OSD menu. Select Image Control, and then select

 

Horizontal Position or Vertical Position to adjust the position of the image.

 

 

Check Video Cable appears

Connect the monitor VGA signal cable to the VGA connector on the computer, or connect the

on screen.

DVI-D signal cable to the DVI connector on the computer. Be sure that the computer power is off

 

while connecting the video cable.

 

 

Input Signal Out of Range

Restart your computer and enter Safe Mode. Change your settings to a supported setting (see

appears on screen.

the table in “Preset Video and High-Definition Modes” in Appendix B). Restart your computer so

 

that the new settings take effect.

 

 

Picture is fuzzy and has

Adjust the contrast and brightness controls.

ghosting, shadowing

Make sure that you are not using an extension cable or switch box. We recommend plugging

problem.

the monitor directly into the graphic card output connector on the back of your computer.

 

 

For VGA input, the auto-adjustment feature might fix this problem.

 

 

Unable to set the monitor to

Make sure the graphic card supports the optimal resolution.

the optimal resolution.

Make sure the latest supported driver is installed for the graphic card. For HP and Compaq

 

systems, you can download the latest graphics driver for your system from:

 

www.hp.com/support. For other systems, refer to the Web site for your graphic card.

 

 

Using HDMI connection,

Ensure HDMI audio is selected as the main audio output in the operating system. To do so, click

unable to hear audio.

the Windows Start Button, and then click Control Panel. Click Sound, and in the

 

Playback tab, ensure the check mark is next to the HDMI output, and click OK.

 

 

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Contents 1859m 2009m/v/f 2159m/v 2309m/v 2709m User’s GuideUSA Notational Conventions Page Contents Agency Regulatory Notices Technical SpecificationsIndex Features Product FeaturesHP LCD Monitors Page Important Safety Information Safety and Maintenance GuidelinesSafety Precautions Cleaning the Monitor Maintenance GuidelinesPreparing the monitor for desktop use Setting Up the MonitorInstalling the Monitor Unpacking the MonitorPreparing the monitor for wall-mounting Sliding the base away from the monitor Page To connect the VGA cable Connecting the VGA Analog or DVI-D Digital CableTo connect the DVI-D cable Audio and Video Cables and Adapters Connecting the Hdmi Cable Select Models OnlyCable/Adapter Name Description Connecting the Audio Cable High-Bandwidth Digital Content Protection HdcpConnecting the power cable Connecting the Power CableCable Management Adjusting the TiltKeyboard Parking Adjusting the SwivelCD Software and Utilities Installing DriversDownloading updated drivers from the Internet Operating the MonitorSelect Open Auto-Adjustment Software Using the Auto-Adjustment FunctionFront-Panel Controls Using the On-screen Display OSDIcon Description Icon Main Menu Submenu Options Description OSD Menu SelectionsHorizontal OSD Position Changes the viewing Main Menu Icon Options Submenu Options DescriptionSet Sleep Time Sets the time you want to place the monitor Identifying Monitor Conditions Selecting Video Input ConnectorsPower-Saver Feature Adjusting Screen QualityOptimizing Analog Video Preparing the Monitor for Shipping Preparing the Monitor for ShippingPage Solving Common Problems TroubleshootingProblem Solution Picture bounces, flickers, or Locating the Rating Label Page Specifications model 1859m Technical SpecificationsModel 2159m/v Specifications model 2009m/v/fModel 2709m Specifications model 2309m/vPreset Video and High-Definition Modes 720 x 15.63 LCD Monitor Quality and Pixel Policy Power Cord Set RequirementsCables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsAvis Canadien Materials DisposalChemical Substances Canadian NoticeKorean Notice HP Recycling Program EPA Energy Star ComplianceRepublic of Turkey EEE Regulation #$%&*+ Page VGA Index
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