HP 520-1070 manual Keyboard and mouse general

Page 18

Keyboard and mouse (general)

Symptom

Possible solution

 

 

Keyboard

Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of

commands and

your computer, and then restart your computer.

typing are not

 

recognized by the

 

computer.

 

Mouse (with cable) does not work or is not detected.

Unplug and reconnect the mouse cable to your computer.

If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer.

Cursor does not move using the arrow keys on the number keypad.

Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the number keypad can be used.

Cursor does not respond to mouse movement.

Use the keyboard to save changes in all open programs, and then restart your computer:

1.Press the Alt+Tab keys simultaneously to navigate to an open program.

2.Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is the keyboard shortcut for Save on most—not all—programs).

3.Repeat step 1 and step 2 to save changes in all open programs.

4.After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to display the Windows Start menu.

5.Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut Down, and then press Enter.

6.After the shutdown is complete, unplug and reconnect the mouse connector to the back of your computer, and then restart your computer.

14 Chapter 5 Troubleshooting

Image 18
Contents 12 30cm Page Warranty Print on Demand Statement Page Type of information Where to find Getting informationPC Help & Tools folder AssistantManuals Setting up your computer Connecting to the Internet Connecting to the Internet Setting up additional features HP TouchSmart Magic CanvasUsing Beats Audio select models only HP My Display TouchSmart EditionUsing the Hdmi port controls select models only Cleaning procedures Maintaining your computerMaintaining your computer Troubleshooting Symptom Possible solutionComputer does not start Click Start Task Manager Power Display monitorKeyboard and mouse general Keyboard and mouse wireless Internet access Speakers and soundSoftware troubleshooting TroubleshootingUnder Network and Internet, click Connect to the Internet To start a System Restore Under Programs, click Uninstall a program Where to get help Support informationWays to get help Customer support for repairs Before upgrading your hardwarePage Page Power to make a change How you can help What we do