Support information, Ways to get help

6 Support information

Ways to get help

Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need.

Before contacting the HP Customer Care Center, it’s important to have the following information handy.

●Model number

●System (product) number

●Serial number

●Software build number

●Operating system

●Purchase date

Please take a moment to write down your product information for future reference.

The first four items on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the same time.

Don’t forget to register!

Go to: http://www.hp.com/apac/register.

Where to get help

1.Use the Help and Support Center for help with hardware and software questions. Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following:

●E-mail support

●HP Real Time Chat with qualified support specialists

●Support phone numbers

2.If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools.

3.For help online, go to the HP Customer Care Center website at http://www.hp.com/go/contactHP.

20 Chapter 6 Support information