HP Troubleshooting Power and Memory Issues on iPAQ 6500 Devices

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430524-001.book Page 14 Tuesday, May 2, 2006 2:05 PM

Troubleshooting your HP iPAQ

Power

Question

Answer

 

 

How do I know that my

When your device is plugged into the AC adapter or charging

HP iPAQ is charging?

cradle, the amber LED shows and stays constant. This indicates that

 

your device is charging.

 

 

How do I know that my

When your device has completed charging, the green LED shows

HP iPAQ is completely

and stays constant. This indicates a complete charge.

charged?

 

 

 

 

How can I find out how

On the TodayPanel Lite, tap the Battery icon. On the Main

much of my battery is

tab, there are the two meters and unused percentage of power for

left?

both the main and backup batteries.

 

 

Why does my HP iPAQ

Your HP iPAQ is actually going into Suspend mode. While it is in

turn off whenever I

Suspend mode, your device is conserving energy, but it is still

don’t use it for a few

monitoring your mobile phone network and the screen turns on

minutes?

again whenever you receive a phone call or a notification appears.

 

 

Why can’t I turn on my

Try one or all of the following:

HP iPAQ?

1.

Perform a soft reset. Refer to the information on Resetting

 

 

Your Device for more details.

 

2.

Remove and re-insert the battery, hold the power button for 2

 

 

seconds and the unit will power on.

 

3.

Connect the unit to the AC Adapter or HP iPAQ Cradle

 

 

connected to an electrical outlet to recharge the battery, once

 

 

the amber charge light is active press the power button.

 

4.

Check the underside of the battery cover and verify that the two

 

 

hooks on the left side are present.

 

5.

Install a new battery cover.

 

 

Why does my screen

Sometimes, your device freezes because there are too many

freeze, respond slowly,

applications accessing the central processing unit. Perform a soft

or doesn’t respond?

reset on your HP iPAQ to see if this remedies the issue. Refer to the

 

information on Resetting Your Device for more details. Try

 

closing programs, from the Start menu, tap Settings > System

 

Memory > Running Programs.

 

If the problem persists, perform a hard reset.

 

 

 

Why can’t I turn my

Check to see if your SIM card is properly inserted in your

phone on and place

 

HP iPAQ.

calls?

Be sure the battery in your HP iPAQ is charged.

 

If the HP iPAQ is powered on and the phone is unable to place

 

 

a call, contact your mobile phone service provider for help.

What do I do if my screen fades out instead of turns off?

If the screen fades out instead of turns off, you have depleted your main battery and your device is now using the backup battery to retain your data or the battery cover is improperly installed or broken. Remove the battery cover and ensure that the hooks are present and undamaged. If the battery door is undamaged, replace the battery cover according to the steps provided and attach your device to a power source as soon as possible, so you do not lose your data.

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Contents Product Maintenance Guide Book Page i Tuesday, May 2, 2006 205 PM Contents Book Page ii Tuesday, May 2, 2006 205 PM Replacing Battery Cover WelcomeBook Page 2 Tuesday, May 2, 2006 205 PM Book Page 3 Tuesday, May 2, 2006 205 PM Book Page 4 Tuesday, May 2, 2006 205 PM Battery Life Charging/Communications PortLED Lights Suspend Mode Determining the State of Your HP iPAQImproving Battery Life Battery MaintenanceChecking Battery Charge Levels Audio Controls Adjusting the VolumeUsing the Earbud Headset Listening to Phone ConversationsResetting Your Device Performing a Soft Normal ResetUsing iPAQ File Store Performing a Hard Full ResetProtecting Your HP iPAQ Display Troubleshooting your HP iPAQ PowerMemory Running Programs Audio Turn Speakerphone onDisplay Tap Start Programs File ExplorerSystem tab Backlight icon Doesn’t respond?Activesync/default.mspx SynchronizingFor More Information 378869-001
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